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Thank you Acquia!
Updated June 28, 2023

Thank you Acquia!

Robert Snyder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Drupal Cloud

Modules Used

  • Cloud Platform
  • Cloud IDE
  • Site Studio

Overall Satisfaction with Acquia Digital Experience Platform

The cloud IDE is set up with tooling, folder structure, and browser-based so it's ready quickly and always available. The cloud platform makes managing your environments simple and clean without worrying about the underlying architecture. The products offered by Acquia, as a whole, are robust and we are currently only realizing a fraction of our potential, but we are working towards implementing the CI/CD and Remote Administration features to even further ease the demand on our technical team.
  • Cloud IDE
  • Customer Service
  • Cloud Platform
  • Site Studio
  • Testing
  • Technical continuity
  • streamline development
  • outstanding customer service
Immediately. Drupal was already installed, and we started creating content types and doing migrations. We were launching a new website and this dramatically cut down on the amount of time it took our two developers to bring our new site to launch.
We really only have one department and one site, so not sure this applies to us, however we did have two developers NOT working onsite, so having the cloud IDE was extremely convenient for our colocations.
Very convenient because it's a suite of products built to work together and Drupal is open-source. The AWS products are very similar, but I really appreciate the Cloud IDE.

Do you think Acquia Digital Experience Platform delivers good value for the price?

Yes

Are you happy with Acquia Digital Experience Platform's feature set?

Yes

Did Acquia Digital Experience Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acquia Digital Experience Platform go as expected?

Yes

Would you buy Acquia Digital Experience Platform again?

Yes

It is simple to deploy any branch of code in your git repository to any environment on the cloud platform. It is also simple to ssh into any environment to manage it or, Acquia also offers a CLI to perform common tasks remotely from the command line.

Acquia Digital Experience Platform Feature Ratings

Digital Experience Platform ()
Not Rated
9.0
WYSIWYG editor
9
Code quality / cleanliness
10
Admin section
9
Page templates
9
Mobile optimization / responsive design
8
Web Content Management ()
Not Rated
Customer experience management ()
Not Rated
Results and Analysis ()
Not Rated
9.0
API
9
9.0
Role-based user permissions
9

Using Acquia Digital Experience Platform

2 - Web Developers, Information Technology
2 - Web Developers, Information Technology
  • e-commerce
  • marketing
  • b2b sales
  • We lost a developer not long after switching to the Acquia platform, which left us with 1. The Acquia platform allowed our single developer to manage everything needed for our ecommerce business to continue successfully.
  • CI/CD and/or the pipelines feature. We are a small shop and can use as much help as possible from automation.
  • Customer support has helped us tons! We will continue to abuse their good nature for the foreseeable future. :-)
We've had a very good experience and will, hopefully, continue to do so.

Acquia Digital Experience Platform Support

Look, we've contacted Acquia support for actual bugs, advice on Drupal and contributed modules, and even Drupal/Linux topics that are considered "out-of-scope", but they've never dismissed a ticket straight away. There is always a responsive human being who is happy to leverage the knowledge of colleagues, research problems for us and always, always, always try to help us solve our issues no matter what they may be. That's huge! Especially in a small shop like ours, where our few developers are learning Drupal and all of it's nuances in an isolated environment. We appreciate you Support Team!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
No. The basic tier seems to be meeting our needs.
Yes - Yes.
My most recent interaction with Acquia support was an attempt to get phpunit testing set up and working on our Cloud Platform site. Even though this module/library is considered a third-party product and "out-of-scope" my support tech, Fernando, did his own research and then ultimately reached out to colleagues trying to help me sort the issue. The support team made a number of recommendations, all of which got me one step closer, and then another. Finally, I was able to take the last step and have a unit test run on my Cloud IDE, but could've never gotten there without the assistance of a helpful human. It should be called "Acquia Very Supportive Customer Support". Ok, maybe not, but you get the idea.