Great Reliable Cloud Based Feature Packed Product
October 07, 2021

Great Reliable Cloud Based Feature Packed Product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ActivTrak

We currently use ActiveTrak on a targeted basis as part of our performance management infrastructure. We have found it extremely beneficial in providing our Management and Development team with the trends and data around usage patterns and strategies. As a result, our effectiveness as a business in enhancing performance for those targeted users has been increased. In addition, we have found the tool useful in a number of scenarios, where perhaps trust is an issue, such as outgoing employees and this has to enable us to better protect the interests of the business in terms of data exfiltration and generally good practice. Within the first couple of months of using the product, it had paid for itself many times over just in this particular field of play.
  • Trend analysis
  • Data collection and presentation within a user friendly interface.
  • Ease of installation/ removal.
  • Data exporting / reporting.
  • High availability of service.
  • Remote installation within a domain environment is not consistently successful requiring physical installation in some instances. Best practice in terms of group policy to support remote installation would be beneficial.
  • Web activity can be challenging to drill down in terms of reporting via activity log, a more Power BI-like interface to drill down from top-level domains to individual pages and back again, for example, would be more intuitive and time-saving.
  • Email alerts when user count exceeds the license numbers.
  • Defensive capabilities immediately avoided data exfiltration from an outgoing employee.
  • Trends for underperforming or underdeveloping users can be spotted, analyzed by managers, and used within their overall development management to help staff reach their best potential.
  • Costing for targeted use is relatively low and therefore a "no brainer."
  • Ease of installation, 30 seconds and you are up and running per node - Making for agile application.
  • High availability cloud-based interface without any on-site infrastructure required, multiple users can easily view and act on the data.
  • Ongoing development of the platform. Not a stagnant product at all!
Especially with WFH, work patterns become especially identifiable and how this will "Mesh" within a team - AM/PM performance patterns are much easier to identify and blend within a overall team.

Users who (especially during WFH) tend to vary from the a particular workflow into their own bespoke method of completing a task are easier to identify and bring back into a more standard workflow, avoiding all the issues of a fragmented working practice that WFH can sometimes bring.
The strong comparison tools and upfront analysis make workloads and activity between users in a team much more transparent and easier to identify on a dynamic basis, rather than when making the change is typically too late.
By identifying divergence from company workflows we have been able to ensure a more standardized approach across the business despite widespread homeworking over the past 18 months.
We didn't look at other alternatives as the demo for ActivTrak provided all the tools we needed.

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

For a team of remote working, this does identify different working methods and trends, especially when able to compare multiple users in a similar role it becomes extremely powerful to see where users can enhance performance and focus time/less time. This would be very difficult to establish even if the users are on-site with the manager. For more micro-management or specific scenarios, whereas, for a business, you need a close eye applying this as it is an extremely reliable and detailed tool that is such a good value for money.

ActivTrak Feature Ratings

Automated data collection
9
Data analysis
8
Benchmarking
8
Pre-built content
7
Data management
7
Self-service insights
9