ADP has potential
Updated August 26, 2019

ADP has potential

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Vantage HCM

We use ADP Vantage across the organization for the following areas:
  • HR
  • Talent
  • Learning
  • Performance
  • Benefits
  • Payroll
  • Time/Attendance
  • Reporting
Our Employees use it for their HR/Payroll portal to submit things electronically and our Management team utilizes this for their staff to approve time cards, time off, changes, etc.

It streamlines workflow.

Pros

  • Technology Advancement - striving to make changes that companies need.
  • getting buyer input
  • Reporting

Cons

  • Missing functionality across their ADP Vantage platform. It has a lot of room for improvement especially with myADP and the Talent Management full suite. Not very customizable for our organization.
  • Releases tend to create new problems which cause some of our staff to not be able to do their job.
  • ADP charges for every little add-on where we are finding competitors do not.
  • Performance Management
  • Recruitment
  • In some areas it has saved us time and paper but in some cases it has added additional workflow and audits to ensure compliance with the system.
  • In order to streamline seemlessely you have to pay for each module unlike other competitors
I feel compared to some of the competitors ADP at times is lacking innovation due to the numerous products they offer. Most vendors offer fewer products which allows for innovators to work on one and perfecting that.
We have established a great support system after going live! You just need to find the right fit :)
Others are more affordable and don't have extra cost if adding on talent, creating a report, etc. Would be a considerable move in future if ADP continues with high cost and nickel and diming. Hard to move solutions but it comes down the the bottom line and staying within budget!
Also some compeitors have 1 system with no integration like ADP where Ben Calc runs which is a downfall.
  • Payroll seems to work seamlessly.
  • Need a better presence with HR, benefits and recruiting!
  • The more customization you have, the more potential issues you could have with releases (upgrades)

ADP Vantage HCM Feature Ratings

6.2
Employee demographic data
8
Employment history
7
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
4
6.5
Benefit plan administration
5
Direct deposit files
8
Reimbursement management
Not Rated
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
10
Update personal information
9
View job history
8
View company policy documentation
Not Rated
Asset Management ()
Not Rated
6.5
Report builder
8
Pre-built reports
5
Integration with other HR capabilities ()
Not Rated
2.0
Performance plans
2
Performance improvement plans
2
Review status tracking
2
Review reminders
2
Multiple review frequency
2
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
6.4
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
6
Applicant Tracking
6
Notifications and Alerts
6

Using ADP Vantage HCM

1900 - HR Practitioner
Managers/Supervisors/Directors
Employees
2 - HR representatives with no IT background
  • HR Reporting
  • Payroll
  • Employment Tracking
  • Recruiting
  • unsure
  • Onboarding
There is a lot of room for growth

Evaluating ADP Vantage HCM and Competitors

Yes - HR/B
PayForce
Openhire
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Third-party Reviews
all in one
There are pieces to the system that are not all in one such as a Benefits upload the week of payroll which should seemlessly be in the system. Also ask up front for charges for additional modules. Others didn't charge it was ALL in one and ADP is not.

ADP Vantage HCM Implementation

I think ADP changed their process after the difficulties we had
  • Implemented in-house
Yes - Recruiting, New Hire, Reporting Structures, Leave of Absense, Termination, Time, Payroll, Data Mapping, Talent Mgmt, Benefits, Job/Compensation, Rehire, Security, Transfer, Professional Credentials, Client Defined fields, Reporting, Text & Participant communication.
Change management was a big part of the implementation and was well-handled - We relooked at the whole process from hire to term and changed some things internally to meet the needs of ADP and how the system worked.
  • Performance wasn't up and running as what we were told in the Sales Meeting
  • Issues with Recruitment to be able to utilize it fully with flipping applicants to hire
  • Benefits weren't configured correctly from the ADP implementation

ADP Vantage HCM Training

  • Online training
  • Self-taught
A lot of set ups vary from company to company so parts of our training we found it difficult to relate it to our processes. They have TONS of training modules available and a streamlined process for what you should complete and when. Would have been helpful to have onsite training for how much one pays for the system.
I would not recommend the self taught approach. With the dollars spent you need someone guiding your way! I feel this should be part of the overall package and not something that costs additional.

Configuring ADP Vantage HCM

You just have to be careful as the more customization you have the more potential issues that could arise during releases (upgrades) throughout the year.
Think about how you want everything configured before you start. have a road map created so it is set up the way you want it.
Some - we have done small customizations to the interface
Some - we have added small pieces of custom code
N/a

ADP Vantage HCM Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
Problems left unsolved
Escalation required
Yes - We have a few things that go into future releases that ADP Support submits for us.
We have our support person Michelle dig and dig to find the root cause of our Salary Grade issue that occured two years in a row. She didn't have to go to the length she did but she was able to find an issue with ADP that configuration analysts needed to fit in a future release. if it wasn't for her compassion and drive for her job we would still have issues today no doubt!

Integrating ADP Vantage HCM

As i stated early this is non-existant with ADP and none of our integrations have went into production. I cannot tell you the number of times I have been given the run around! Looks very poorly on ADPs behalf.
  • Retirement Vendor
  • Absense Management Vendor
It seems like no one at ADP knows how to integrate products between one another. Our other vendors are ready to roll for about 9 months now but at ADP it seems like this is a new concept so unsure why ADP even wants this rated online. They are NOT ready to integrate with other systems.
  • Retirement Vendor
  • Absense Mgmt Vendor
  • Security / Badge Vendor
  • IT - Service Now
Yes all our vendors are very frustrated with ADP as Prevea HR & Payrolls choice and try VERY HARD to get us to move off ADP due to the unwelcoming help for integration.
  • File import/export
  • API (e.g. SOAP or REST)
nope
Learn how to work with clients to integrate with other vendors we use. Currently we have NONE and have tried for 9 months to integrate. Very frustrating.

Comments

  • Sarah Lamb | TrustRadius Reviewer
    Sarah Lamb
    (Vendor Representative) commented 7 years ago
    Thank you for taking the time to review your experience on ADP Vantage HCM. Please know your feedback is appreciated, heard, and has been shared with our product development and talent management teams to drive positive change. We are looking forward to our continued partnership!

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