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ADP Vantage HCM Review: "ADP has potential"
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Updated July 17, 2018

ADP Vantage HCM Review: "ADP has potential"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ADP Vantage HCM

We use ADP Vantage across the organization for the following areas:
  • HR
  • Talent
  • Learning
  • Performance
  • Benefits
  • Payroll
  • Time/Attendance
  • Reporting
Our Employees use it for their HR/Payroll portal to submit things electronically and our Management team utilizes this for their staff to approve time cards, time off, changes, etc.

It streamlines workflow.
  • Technology Advancement - striving to make changes that companies need.
  • getting buyer input
  • Reporting
  • Missing functionality across their ADP Vantage platform. It has a lot of room for improvement especially with myADP and the Talent Management full suite. Not very customizable for our organization.
  • Releases tend to create new problems which cause some of our staff to not be able to do their job.
  • ADP charges for every little add-on where we are finding competitors do not.
  • Performance Management
  • Recruitment
  • In some areas it has saved us time and paper but in some cases it has added additional workflow and audits to ensure compliance with the system.
  • In order to streamline seemlessely you have to pay for each module unlike other competitors
Others are more affordable and don't have extra cost if adding on talent, creating a report, etc. Would be a considerable move in future if ADP continues with high cost and nickel and diming. Hard to move solutions but it comes down the the bottom line and staying within budget!
  • Payroll seems to work seamlessly.
  • Need a better presence with HR, benefits and recruiting!
  • The more customization you have, the more potential issues you could have with releases (upgrades)

ADP Vantage HCM Feature Ratings

Employee demographic data
8
Employment history
7
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
4
Benefit plan administration
5
Direct deposit files
8
Reimbursement management
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
9
View job history
8
View company policy documentation
Not Rated
Report builder
8
Pre-built reports
5
Performance plans
2
Performance improvement plans
2
Review status tracking
2
Review reminders
2
Multiple review frequency
2
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
6
Applicant Tracking
6
Notifications and Alerts
6

Using ADP Vantage HCM

Users and Roles

1900 - HR Practitioner
Managers/Supervisors/Directors
Employees

Support Headcount Required

2 - HR representatives with no IT background

Business Processes Supported

  • HR Reporting
  • Payroll
  • Employment Tracking
  • Recruiting

Innovative Uses

  • unsure

Future Planned Uses

  • Onboarding

Likelihood to Renew

7
There is a lot of room for growth

Evaluating ADP Vantage and Competitors

Products Replaced

Yes - HR/B
PayForce
Openhire

Key Differentiators

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Third-party Reviews
all in one

Evaluation Lessons Learned

There are pieces to the system that are not all in one such as a Benefits upload the week of payroll which should seemlessly be in the system. Also ask up front for charges for additional modules. Others didn't charge it was ALL in one and ADP is not.

ADP Vantage Implementation

Implementation

5
I think ADP changed their process after the difficulties we had

Implementation Details / Implementation Partner

  • Implemented in-house

Implementation Phases

Yes - Recruiting, New Hire, Reporting Structures, Leave of Absense, Termination, Time, Payroll, Data Mapping, Talent Mgmt, Benefits, Job/Compensation, Rehire, Security, Transfer, Professional Credentials, Client Defined fields, Reporting, Text & Participant communication.

Change Management Lessons

Change management was a big part of the implementation and was well-handled - We relooked at the whole process from hire to term and changed some things internally to meet the needs of ADP and how the system worked.

Implementation Issues

  • Performance wasn't up and running as what we were told in the Sales Meeting
  • Issues with Recruitment to be able to utilize it fully with flipping applicants to hire
  • Benefits weren't configured correctly from the ADP implementation

ADP Vantage Training

Training Types Used

  • Online training

In-Person Training

Online Training

7
A lot of set ups vary from company to company so parts of our training we found it difficult to relate it to our processes. They have TONS of training modules available and a streamlined process for what you should complete and when. Would have been helpful to have onsite training for how much one pays for the system.

Configuring ADP Vantage

Product Configurability

8
You just have to be careful as the more customization you have the more potential issues that could arise during releases (upgrades) throughout the year.

Configuration Lessons

Think about how you want everything configured before you start. have a road map created so it is set up the way you want it.

UI Customization

Some - we have done small customizations to the interface

Extensibility and Customization

Some - we have added small pieces of custom code

Additional Customization Considerations

N/a

ADP Vantage Support

Support

9
We have established a great support system after going live! You just need to find the right fit :)

ADP Vantage HCM Customer Support Pros and Cons

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
Problems left unsolved
Escalation required

Bug Resolution

Yes - We have a few things that go into future releases that ADP Support submits for us.

Exceptional Examples of ADP Vantage HCM Support

We have our support person Michelle dig and dig to find the root cause of our Salary Grade issue that occured two years in a row. She didn't have to go to the length she did but she was able to find an issue with ADP that configuration analysts needed to fit in a future release. if it wasn't for her compassion and drive for her job we would still have issues today no doubt!