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Review: "ADP Workforce now is seamless for payroll and benefits!"
https://www.trustradius.com/hr-managementADP Workforce NowUnspecified7.3574101
Karen Webb profile photo
Updated April 10, 2018

Review: "ADP Workforce now is seamless for payroll and benefits!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is used by our entire organization. Our employees use it to report their time so we can process our weekly payroll and to request time off. We use the HR and Benefits package for our annual benefits open enrollment process and the benefits changes flow into payroll so there is no extra processing involved. ADP also sends the benefit info to our insurance third party administrator for enrollments. Love that employees can update any changes to their demographics, direct deposit info, and federal/state tax exemptions. Performance reviews are online so managers and employees can view historical reviews without me having to make copies from their personnel file.
  • Benefits enrollment - saves so much time by having the benefits enrollment online. The benefits cost flow directly to payroll so there is no [chance] for error by entering an incorrect amount. Carrier connections flow the info to our insurance company - no paper forms
  • Keeps us informed on any changes involving ACA, taxes or other federal regulations. Subscribe to Eye on Washington and you are always up to date on current happenings in Washington.
  • Ability to handle all of our state and local taxes. We have 9 states and many locals.
  • Managers would like a link to their Outlook calendar for all of their reports' vacation time. Currently, the employee will get a link to add to their personal Outlook just not the managers.
  • Would like to see real time changes when updating any of the configurations pages. It is a pain to have to log off and log back on to see how the changes look.
  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
ADP Workforce Now has saved me so much time. Benefits enrollment used to be a nightmare with paper forms. The process is seamless and the flow from benefits to payroll to the insurance company is wonderful!
Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
With the upgrade to Workforce Now - I love that you can view your payroll preview almost instantly - no more waiting for the reports to process. The ease of making corrections is also very fast. The old system you had to wait a certain amount of time before you could reject a payroll and reprocess once the corrections are made. We have 160 employees and I have payroll completed within 4 hours from reviewing timecards to printing reports and processing the general ledger.

ADP Workforce Now Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
9
Organization and location management
9
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Approval workflow
10
Balance details
10
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Report builder
9
Pre-built reports
9
Performance plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
7
Individual goal setting
9
Performance tracking
9

Evaluating Workforce Now and Competitors

Products Replaced

Yes

Key Differentiators

  • Price
  • Product Features
  • Product Reputation

Workforce Now Implementation

Implementation

9

Implementation Details / Implementation Partner

  • Implemented in-house

Implementation Phases

Yes

Workforce Now Training

Training Types Used

  • Online training
  • In-person training
  • Self-taught

In-Person Training

9

Online Training

9

Workforce Now Support

Support

10
My questions are answered by our support person as needed.

ADP Workforce Now Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Premium Support

No - The support that we currently received with a dedicated person is all we need at this time.

Bug Resolution

Using Workforce Now

Usability

10
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None

Mobile Interface Availability and Impressions

Yes - It allows our employees who are not in the office to access their timesheet, request time off and view their pay stubs.

Upgrading Workforce Now

Upgrade Process

Migrating Between Editions