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ADP helps with Payroll
June 05, 2019

ADP helps with Payroll

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use Workforce Now for payroll across the entire company. We use it to pay employees on a bi-monthly basis - payroll only, no other services (ACA, time and attendance, etc).
  • Employee Organization - easy to find employees and the info about them - from name and address to current and past payment history.
  • Easy to update individual employees - I can just go to their record and make updates. I do payroll manually, I do not use batches hardly at all.
  • I can run reports (with a little help from ADP Reporting!) for just about any criteria I need.
  • Reporting - I have to call every time b/c it is not intuitive, so trying to find the correct report name is troublesome - despite the sections from which I can choose.
  • Call center. I used to get native English speakers (b/c I assume they were in the US). Now I get non-native speakers (from India it sounds like) most of the time and they can be difficult to understand and there are times when they make major mistakes and won't listen to my suggestions/inquiries as to why they are choosing to fix something in the manner with they are 'fixing' it. This is incredibly frustrating.
  • I think the ability to add and term employees should also be under PEOPLE not just PROCESS. You intuitively think PEOPLE when you are processing them.
  • no impact
Our HR team has not had any measurable time savings. - We don't use the HR aspect so can't answer this question.
It is well suited for Payroll - I can't speak to the other functions.

ADP Workforce Now Feature Ratings

7.0
Employee demographic data
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.8
Pay calculation
6
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
6
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
6.0
View and generate pay and benefit information
6
Update personal information
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

ADP Workforce Now Support

When you switched to non-US call centers the level of frustration increased exponentially. Hard to understand all employees, they don't know the answers all the time and instead of asking someone else or transferring to a supervisor you are on the phone for hours. Literally. No 2 people solve the same problem in the same way.
ProsCons
Good followup
No escalation required
Support cares about my success
Quick Initial Response
Not kept informed
Need to explain problems multiple times
Probably but at this point in time I can't recall specifics. I do think the Reporting team is awesome. They know what they are doing and are super helpful.