ADP Workforce Now
Updated September 30, 2025

ADP Workforce Now

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP for payroll and benefits services. For 2019 Open Enrollment, we implemented online enrollment through ADP, which was a great success. We are also working on implementing carrier connections between ADP and our benefit carriers. This will be such a huge asset when it is complete because it will reduce a ton of manual entering.

Pros

  • ADP is very good at communicating changes with their upgrades.
  • ADP is excellent at problem solving issues.
  • ADP does a tremendous job at their training.

Cons

  • The reporting could be more user-friendly.
  • Less error.
  • More accurate information.
  • Positive ROI.
Our HR team has saved time, but I'm not sure how much. - I am unsure of the exact amount of time saved, but I do know that there have been many hours saved. Calculations are done by ADP, where before the accountant would have to manually calculate taxes. ADP files all our taxes and liens for us, which took that completely off us as the employer.
Never had in-person training at ADP. All training I've ever had has been virtual.
ADP is a very very good product. There are a ton of tools that we utilize for our company but there are a lot of tools that we have not even tapped into yet. We are integrating more and more of their product into our everyday use to streamline processes.
  • Concur
  • Made2Manage
We just signed a contract with Concur that we may try to integrate. Also, out time and attendance is done through Made2Manage and we will also be trying to integrate that with ADP.
Workforce provides more resources for us as an employer.
ADP is well rounded in what they offer. It is great to be able to do everything we need in one platform. However, we are not even using ADP to its full extent at the moment. Since it has so many different features, we try to implement a new feature at least once a year.

ADP Workforce Now Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
9.8
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.7
View and generate pay and benefit information
10
Update personal information
9
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

They stayed active during a very difficult time. It was appreciated.
ADP has stayed up-to-date on the ever changing policies.
It was nice to have so much information readily available for us to have access to during an unknown time.
I haven't had much interface with the mobile offering. I have heard that the employees are pleased.

Evaluating ADP Workforce Now and Competitors

Yes - Sage Abra was replaced because we needed a system that had more experience with a bigger company with employees out of state.
  • Cloud Solutions
  • Ease of Use
Being easy for the employees to use.
Maybe do a little more testing of the product.

Comments

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