ADP Workforce Now lover!
Updated February 24, 2021

ADP Workforce Now lover!

Sejal Parikh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

The HR manager currently uses ADP Workforce Now to house all of our employee data on the benefits side as well as to process payroll on the payroll side (myself). In addition, the entire organization uses its time-off system for requesting and tracking employee sick and vacation time. And of course for employer tax filing services, W-2, and ACA. Also, we use the reporting tools and GL interface.

Pros

  • House employee data (current and historical)
  • Sick time and vacation tracking

Cons

  • House older data in iReports
  • Quicker or more direct response with ADP SmartCompliance tax issues
  • I was able to create a report for an outside party, which helped save the company money.
I believe ADP has certainly done a great job of keeping up with the changing needs of its users/clients.
  • Benefits
This was on the HR side, but we had to have many calls with ADP to ensure the smooth integration of benefits information into ADP Workforce Now. This process could be made smoother.
I guess I'm biased toward ADP Workforce Now as I have only used PeopleSoft for payroll processing, but more than 15 years ago.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

ADP Workforce Now not only has a great customer service line available to answer questions, but clients have recently been appointed Account Managers for specific company related matters.
I would definitely recommend ADP Workforce Now to my colleagues! I've been using ADP Workforce Now for many years, after having used ADP PC Payroll for Windows, and I have seen how ADP is continually making changes to improve the user experience. From having the HR benefits module talk "live" with the payroll side to how easy it is to track and see prior, current, and future sick/vacation time, ADP's functionalities are becoming more intuitive for its users. One can easily pull up an old or current employee and verify dates, rates, and much more in a single search. The ADP reporting tool also makes it very easy to create custom reports whenever needed (and impress management). And if there's ever a question, the ADP Customer Support Center is always available!

ADP Workforce Now Feature Ratings

10.0
Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
10
10.0
Approval workflow
10
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

ADP quickly worked on helping to support our business through the COVID-19 crisis in a few ways.
First,
ADP made available several reports entailing the necessary data to be
pulled to apply for the 2020 Cares Act relief fund (PPP).
ADP
also created and automatically made available new earnings codes for
processing pay related to the Families First Coronavirus Response Act
(FFCRA).
And of course ADP had resources and a FAQ section on the Bridge to help with questions about COVID-19 and Payroll.
ADP Workforce Now's reporting tool has helped me easily pull the reports that were requested by my Managers for PPP.
The ADP Employer Preparedness Toolkit helped guide through those frequently asked questions regarding COVID-19.
ADP Workforce Now’s mobile offering has really given employees the ability to view their paycheck as well as their personal information at their fingertips.

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