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New to ADP.
May 31, 2023

New to ADP.

Amber Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP for our HR and payroll. We are very new to the system, but so far, it has been good. We are still working through learning the systems, but we like that everything can be under one system and in one place for our employees.
  • Payroll processing.
  • Taxes.
  • HR onboarding.
  • There is so much information and possibilities that it can be very overwhelming, and it can sometimes be difficult to get a response to questions.
  • We are still new to ADP, but so far ADP has been very user-friendly, and we like that everything is in one place.
We haven't put this to use yet so I am not sure how well it works.
  • We moved payroll and HR to ADP in January.
Moving to ADP was a lot of work but we had a great team that helped make the transition smooth.
There are a lot more options with ADP, and you can do benefits and HR with ADP, which is a plus.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Overall we have had a good experience with support, but it does, at times, seem like I have to talk to a lot of people or send a lot of messages before I get an answer. This is probably my least favorite this about ADP.
We have employees in a few different states. I really like that ADP will set up the Withholding and Unemployment for the states (with a fee, of course), but it is nice not to do that myself since every state is different. I wish it was easier to find my monthly and quarterly tax reports. It is very confusing.

ADP Workforce Now Feature Ratings

6.5
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
7
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
6.8
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
5
Benefit plan administration
5
Direct deposit files
8
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated