New to ADP.
Updated September 30, 2025

New to ADP.

Amber Anderson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP for our HR and payroll. We are very new to the system, but so far, it has been good. We are still working through learning the systems, but we like that everything can be under one system and in one place for our employees. Customer service has been excellent and they always respond quickly to any questions we might have. There are many trainings online to help your employees or managers learn how to best use the system.

Pros

  • Payroll processing.
  • Taxes.
  • HR onboarding.

Cons

  • There is so much information and possibilities that it can be very overwhelming, and it can sometimes be difficult to get a response to questions.
  • Payroll taxes can be overwhelming, especially when you are in multiple states, I wish there was more training in that area.
  • When in the onboarding process I wish I would have received a little more direction in certain areas, we would have labeled things different and worked out a few kinks from the very beginning instead of a year down the road.
  • We are still new to ADP, but so far ADP has been very user-friendly, and we like that everything is in one place.
  • ADP has been easy to use and quick to respond the any questions or problems that I have need help with during payroll.
We have employees in multiple states and offices around the country and we are able to communicate and get information to our employees. Payroll runs smoothly and any questions I have had get answered quickly. As far as HR, I know that our HR team has struggled more with ADP than the payroll team. I do not know specifically what their concerns are or why they have found ADP more difficult to use than our last HR system but I know they have certain things they would like to be different.
  • We moved payroll and HR to ADP in January.
Moving to ADP was a lot of work but we had a great team that helped make the transition smooth. I wish I had asked more questions during the transition which would have solved some payroll problems now 2 years later but these problems were fixed quickly with the help of our CS rep at ADP
There are a lot more options with ADP, and you can do benefits and HR with ADP, which is a plus.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Overall we have had a good experience with support, but it does, at times, seem like I have to talk to a lot of people or send a lot of messages before I get an answer. Our Cs rep responds as quickly as he is able and if it is something urgent then there is usually someone that can I can get a hold of either through the chat option or by phone.
We have employees in a few different states. I really like that ADP will set up the Withholding and Unemployment for the states (with a fee, of course), but it is nice not to do that myself since every state is different. I wish it was easier to find my monthly and quarterly tax reports. It is very confusing. We have had to make some quarterly adjustments this year and my ADP service rep was quick to respond and very helpful in walking me through those adjustments and making sure everything was corrected.

ADP Workforce Now Feature Ratings

7.6
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
9
9.0
Approval workflow
7
Balance details
10
Annual carry-forward and encashment
10
9.7
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Integration with other HR capabilities ()
Not Rated
8.3
Performance plans
7
Review reminders
9
Multiple review frequency
9
Succession Planning ()
Not Rated
8.0
New hire portal
8
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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