ADP WFN is a good, safe system.
February 19, 2020

ADP WFN is a good, safe system.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We are currently using it across the entire company and it has helped with transparency with PTO, time worked and onboarding.

Pros

  • It's user-friendly on the basic level, meaning scheduling time off, clocking in and out, etc. Employees can jump right in from onboarding forward.

Cons

  • I'm struggling with personalized support. While there are lots of avenues for support, it's hard to find one person that is able to help from start to finish and really assist when needed.
  • We have had better tracking of time off and have been able to decrease the amount of extra paid time given due to lack of tracking and notes.
I am still building modules and though at times I have definitely lost the personal support I had been promised, the ability to personalize for our company's needs have been good.
Too much of a change at the time.
Its ease of use for employees is a top seller.

ADP Workforce Now Feature Ratings

9.0
Employee demographic data
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Compliance data (COBRA, OSHA, etc.)
9
10.0
Pay calculation
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
5.7
Approval workflow
5
Balance details
6
Annual carry-forward and encashment
6
8.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
8
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
5.8
Performance plans
6
Review status tracking
6
Review reminders
5
Multiple review frequency
6
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
3.5
Corporate goal setting
4
Individual goal setting
4
Line-of sight-visibility
3
Performance tracking
3
Recruiting / ATS ()
Not Rated

ADP Workforce Now Support

Sometimes they try, but often just don't have the answer.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
on 2/10/2020 I had a representative spend 4 hours on the phone with me helping resolve a tax issue, they went above and beyond.

Comments

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