ADP limitations
Updated February 27, 2020

ADP limitations

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We are using it across the organization. We use it as an HRIS system, for payroll, reporting/ACA, etc. It is a good system for payroll processing. They also file and deposit our federal, state, and local taxes.

Pros

  • Payroll- Seamless and can resolve issues quickly.
  • Reporting - Some of the standard reports are helpful and easy to compile.

Cons

  • Customer Service- It is horrible. No follow through and very slow response times.
  • Lack of capability to adjust to user settings. They are unable to fix problems we have from an organization standpoint.
  • It saves us a significant amount of time on payroll processing.
ADP does not offer a lot of customization and has missed the mark on being able to adjust their product to our needs. We have asked for simple things, such as customization of our benefits enrollment window, to more complicated items that they have not been able to produce. Its very limiting and this product costs too much for the majority of our issues to be resolved.
  • Recruitment
  • ACA
It took a solid year or more to get everything we wanted to be integrated. Recruitment was ok and was able to be integrated with our BG check process and jobs posted on Indeed. ACA was easy to implement after we had benefits up and running. There are smaller details within each integration that could use some work.
We have only evaluated the other companies and have not had a chance to use them directly. However, these products look much more promising than ADP. I am not sure about the cost comparison.
ADP is fine from a payroll standpoint. I rarely run into an issue that they can't fix. As for customization for the HRIS/Workforce Now system, it is lacking. Our benefits enrollment time frame for new employees could not be accommodated. They were not able to create a customized report for us that all SNFs are required to submit quarterly. I have to follow up with my account manager after days of no response.

ADP Workforce Now Feature Ratings

5.0
Employee demographic data
5
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
6.5
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
4
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
5
3.5
Approval workflow
4
Balance details
3
Annual carry-forward and encashment
Not Rated
4.7
View and generate pay and benefit information
5
Update personal information
5
View company policy documentation
4
Employee recognition
Not Rated
Asset Management ()
Not Rated
4.5
Report builder
4
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
4.5
Job Requisition Management
5
Company Website Posting
3
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
5
Notifications and Alerts
5

Comments

  • Patrice Campbell | TrustRadius Reviewer
    Patrice Campbell
    (Vendor Representative) commented 6 years ago
    Thanks for taking the time to leave a review. We will take your feedback under consideration.

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