Item: ADP Workforce Now
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

There are a couple of employees that do log-on for their views though. It is being used by the Finance Department. I am the main user, but I do have a backup. I like that I am able to process the payroll from home.

Pros and Cons

When you have an issue, a case number is issued so you are able to go back to that issue in the future.
They also email you. This way, if you have a question that is not pressing it can be addressed via email.
The customer service reps will stay on the phone with you while you double check your issue that you called about making sure everything is to your standards

I would like the system not to log you out.
Sometimes, it is difficult to understand the customer service representatives.
General ledger mapping. When you have an issue it can never be taken care of while I am on the phone; they always have to get back to you which holds up the process on our end.

Return on Investment

In-person Training

There are many webinars offered, although, they do fill up quickly. I would like to see someone come out to our location to be hands-on with our issues.

Scalability

It is okay--no great issues.

Systems Integrated With

None

Alternatives Considered

Paychex Accounting Online

Paychex runs close to ADP Workforce Now, but ADP is less expensive.

Likelihood to Recommend

Sometimes the wait-time for help with ADP Workforce Now is excessive. When you have a general ledger issue (mapping) in ADP Workforce Now, you can never get an answer while you are on the phone; you always have to have someone call you back.

Somewhat above average

Overall Satisfaction with ADP Workforce Now