Item: ADP Workforce Now
Rating: 10
Author: Amy Beresford

Use Cases and Deployment Scope

The whole organization uses ADP for payroll, time tracking, talent development and as a resource center.

Pros and Cons

Payroll processing
Time tracking
Tax processing
ACA support

Learning and Development
Employee Self-Service
Configuration of home page/pages

Return on Investment

Decreased time on manual payroll practices

For the most part, we have only one or two users who use all the functionalities; most in the org only use the vacation request and time card functions. We have not done a good job of highlighting the features.

Systems Integrated With

Carrier connections

We haven't proceeded with the integration, but it is an easy endeavor.

Alternatives Considered

Paycor

Paycor did not have greater features or functionality than ADP WFN.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

Every time I have reached out to the support team at ADP, they have either resolved the issue immediately, or have done further research to resolve within a few days. They also know when to escalate and do the work on the back end, or when to guide us so that we can resolve the issue on our end.

Likelihood to Recommend

ADP WFN is well suited to mid to large companies that are seeking a comprehensive payroll/HRIS system that provides a talent management, acquisition, L&D and performance management platform.

I don't think it is well suited for companies that only need payroll services.

ADP WFN Rocks

Overall Satisfaction with ADP Workforce Now