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ADP Reporting for duty!
October 05, 2021

ADP Reporting for duty!

Veronica Walker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

The whole organization uses ADP. It is our one stop shop for benefits, time keeping, payroll, etc.
  • Reporting
  • On Boarding
  • Employee Information
  • Payroll Processing
  • Reviews
  • Benefit enrollment
  • Benefit management
  • Time off tracking
  • Negative - We've had several issues with our benefits feed from ADP and it's caused issues with employees.
  • Positive - Our CEO is working on a living wage project and she wants reports from ADP. I can either build this reports for her or ADP already has something I can use.
  • Positive - Processing payroll is very easy with ADP, as long as I have the reports needed ready to input. We do a cell phone allowance at the first of the month. I have a input saved and it's very easy to upload theses one off payrolls.
We have some users that have issues with using ADP. I believe it's a mixture of them not exploring ADP and a need for us, as a company, to go in and clean up our past data, made before the current ADP updates.
This was done before I started working here.
  • Heartland Payroll+
I was actually a payroll specialist with Heartland Payroll in the past. From my experaince ADP has a more robust reporting feature and is good for those that have a logical thought process. Several years ago I worked with ADP Enterpirse Verison 4 & 5 and ADP Vantage. To me the thought process for finding information in ADP was more a more logic based processed.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

I try not to call into ADP, unless it's urgent, because I know I can be waiting on the phone for up to an hour. I usually just send in a service request or go to The Bridge. I usually always get a response within 48 hours and the issued fixed or pointed in the right direction.
Overall ADP is very usefully and does its jobs well. Our biggest pain point from the last year is managing our benefit enrollments thought ADP. We have had several issues with ADP feeding information to our benefit providers and our other issues on the back end of our benefits.

ADP Workforce Now Feature Ratings

9.6
Employee demographic data
10
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
9.2
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
9
7.3
Approval workflow
9
Balance details
6
Annual carry-forward and encashment
7
9.5
View and generate pay and benefit information
10
Update personal information
9
View company policy documentation
10
Employee recognition
9
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
7.6
Performance plans
7
Performance improvement plans
7
Review status tracking
9
Review reminders
8
Multiple review frequency
7
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10