Great product!!!! Tons of functionality
Updated April 14, 2022

Great product!!!! Tons of functionality

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use WFN for payroll, HR, benefits, and PTO, it's used by HR & Payroll, and our general managers. We use it to track PTO for multiple policies/classes of employees. It's used for when our customers need to buy out contracts, we use the payroll to determine time left on the contract and any other special requirements.

Pros

  • Tracking PTO
  • Time clock
  • Updating benefits at renewal time

Cons

  • PTO request process
  • Remove the prenote option
  • We have better functionality with reporting
  • Time clock interface reduces time spent on payroll entry
  • Benefits administration reduces time spent updating employees records
We use WFN across our entire company, and this gives the general mangers the ability to see employee information without having to call corp for simple things. They can see pay, PTO, and benefits, which are the bulk of the calls they receive during the week.
  • None
There is no comparison. Preview was an older system designed for DOS based systems.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Our rep is extremely responsive to any issues we may have! There is the flexibility to open tickets within WFN avoiding having to make a phone call and the ability to track them. The one thing we don't like is that fact, you have to call multiple depts for different issues. Our rep should be the single point of contact for this product. Not having a number for reporting, or time clock etc.
We have 2 groups, office/corp group, and our PTO policies reflect the different roles. WFN is the prefect tool for keeping the multiple policies separate and tracking accruals. We have no issue with policies being incorrect or not reflecting usage. The one thing we have issues with the system defaulting to use the prenote. It is no longer required and should be removed.

ADP Workforce Now Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

WFN provided all the reports we need for the PPP process!! We would have been toast without them.
The PPP loan reports and explanations were extremely helpful. We relied on them to provide our CPA the info we needed to get the loan.
N/A
Yes, our employees use ADP mobile to cut down on calling our offices for simple request, or questions.

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