My experience
Updated April 26, 2022

My experience

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for Human Resource Management, Payroll & Time Management. We are using this company-wide for new hires, time cards along processing payroll. It solves our file management in one location.
  • Storage
  • HR Management
  • Payroll
  • Reporting
  • Timecard Management
  • Self Relience
  • ADP agents giving incorrect information
  • Wait time to resolve time sensitive payroll
  • Slow processing
We have had problems with the system molding to our PTO policy & 401K plan.
  • Benefits
ADP Workforce Now [support does] not a very fast response time along with lack of follow-through.
Each system had its ups and downs.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

I have problems with the level of support and the time it takes to get a correct answer.
QuickBooks Online, Microsoft 365 (formerly Office 365)
ADP Workforce Now offers cloud-based document storage, which is wonderful for employee files.

ADP Workforce Now Feature Ratings

Employee demographic data
8
Employment history
4
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
8
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
6
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
6
Approval workflow
4
Balance details
3
Annual carry-forward and encashment
3
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
4
Employee recognition
3
Report builder
2
Pre-built reports
3
Ability to combine HR data with external data
3
Performance plans
3
Performance improvement plans
3
Review status tracking
3
Review reminders
3
Multiple review frequency
3
Corporate goal setting
3
Individual goal setting
3
Line-of sight-visibility
3
Performance tracking
3
Job Requisition Management
6
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
6
Applicant Tracking
6
Notifications and Alerts
6

COVID-19 Response

I use them to process our payroll for the business, but during COVID I went to work at home to stay away from the mass population to avoid having to worry about me getting COVID, to make sure that our employees got paid weekly. We didn't use them to process our payroll for us.
We used several of their reports to send to our lender that were requirements for the PPP loans and forgiveness. We didn't use them to expand or transition us back into the workforce since we didn't close for a very long time during the peak of the pandemic. We remainded in full operational status.
If more of our employees used ADP on the regular then the toolbox may have come in handy. But our employee demographics don't use the app or website like that so it wasn't something that we were able to take advantage of. It didn't help our HR decision-making any since no one was using it.
Our employees don't use the mobile site to be able to update any information. They come into the office and fill out a paper form to update any and all information regarding their personal information or payment information. So it is really only helpful to managers and office staff to be able to access their paystubs.