ADP Workforce Now
October 06, 2021

ADP Workforce Now

Elizabeth Tillson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is our payroll system, HRIS system, time tracking, recruiting, and background checking system. I can push a button and get my EEO-1 report or the Vets 4212. The payroll system is so black and white, my cat could process payroll, and the system doesn't allow anyone to do something they shouldn't. I love having all the employee info I need at my fingertips- I can run a report and get anything I need. The CSRs are knowledgeable and very helpful, and I love having the opportunity to chat online when I have a simple question. I'm new to using the recruiting module, but we have gotten some very good candidates/new hires from it, without being buried in unqualified applications. And most important, I get help when I need it.

Pros

  • Ability to validate direct deposit accounts in real time
  • The ease with which you can design and run a report
  • The ability to roll up pay summaries (for payroll verifications!)
  • Track accumulators for payroll

Cons

  • Background checks. Clunky and not user friendly.
  • I'd like the ability to approve pended time off requests when managers are out without having all the requests come to me.
  • Bringing certain processes into compliance and freeing up of HR and Accounting time has been invaluable.
The controller and myself are the main users of this, other than self-service access.
  • Benefit connection files
  • GL accounting
Connection files were very easy. GL took some work.
[ADP] Workforce Now better meets our needs and price range.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

CSRs that I have dealt with are helpful and knowledgeable.
I have found when I have unusual situations, there has always been someone at ADP [Workforce Now] who could help me achieve [the] desired result. Maybe not the way I thought it would work, but as long as I get what I need in the end, it works for me.

ADP Workforce Now Feature Ratings

9.2
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
5
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.3
Approval workflow
8
Balance details
10
Annual carry-forward and encashment
10
9.3
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
9.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
8
Notifications and Alerts
6

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Hi Elizabeth, thank you for your feedback. I believe there is a way to change the approval path for time off requests. Please contact us at ambassadornow@adp.com we'll be happy to direct you on next steps. We value your insight and partnership.

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