ADP is my go to solution for all my workforce needs!
October 06, 2021

ADP is my go to solution for all my workforce needs!

Brandon Cerney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is being used as the primary application for HR/Payroll processes throughout the whole business. We are still newcomers to ADP Workforce Now with less than 6 months of use but are loving it overall. ADP Workforce Now helps mitigate payroll problems through ease of use. Additionally, managing and processing employee time cards is very easy. Many employees also utilize the ADP Workforce Now app which has helped immensely as we have multiple locations that employees can clock in at. I am excited to learn more about ADP Workforce Now through their learning center!

Pros

  • Ease of use for users.
  • The help icons are good refreshers and help greatly.
  • PTO requesting/receiving.

Cons

  • After updates, the system is often buggy, which is annoying.
  • Running custom reports is an awesome addition but it is complicated for new users.
  • The app is not really reliable for the technologically challenged. Maybe add an option to save users and pass on their phone. I do know the app allows for fingerprints, which is nice.
  • We love the custom reporting tools.
We use ADP Workforce Now in all of our departments and at multiple locations, and it has worked pretty good most of the time. Any scaling we may do in the future will be easy with ADP Workforce Now and their software. As for using ADP Workforce Now across departments, it works seamlessly. There are designated codes for departments so it is as easy as knowing the codes and plugging them in as needed.
  • HR/Payroll
  • Benefits
  • Employee Onboarding
  • ADP Mobile App
  • Scheduling
  • Custom Reporting
  • PTO/Messaging
Most of the integrations were easy enough to implement with help from the ADP setup teams.
isolved was not practical for a business of our size. isolved was also a pain on the administrator end to use, employees could not view their own times, requests, etc. Additionally, it was not very user-friendly. ADP Workforce Now has touched and improved upon these points which makes them the top choice for us. ADP Workforce Now also offered way more for a better price!

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

All of the support we have had from initial quoting all the way to actual implementation has been great. ADP Workforce Now was able to train us up before going live and were able to work around the time when we were free. We never felt too pressured by their implementation team (so long we all stayed on track) and they were always more than happy to answer any and all questions we had.
ADP Workforce Now is a great product to use for medium/large businesses. It makes many of the tedious things like PTO, payroll, HR tasks, and taxes, simple. There are endless possibilities with their custom reports and analytics tools, which can give great insight into your business that you may have not considered in the past. ADP Workforce Now is one of the most user-friendly products that you can get, but it can be quite daunting when you are an administrator/practitioner. There is so much content for each section and it can be overwhelming at times.

ADP Workforce Now Feature Ratings

8.7
Employee demographic data
10
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
10
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
10
7.9
Pay calculation
7
Support for external payroll vendors
10
Off-cycle/On-Demand payment
5
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
10
8.7
Approval workflow
10
Balance details
7
Annual carry-forward and encashment
9
9.3
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
7
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
8
Performance improvement plans
8
Review status tracking
6
Review reminders
6
Multiple review frequency
7
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
6.0
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
9
7.0
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
7
Applicant Tracking
7
Notifications and Alerts
7

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Thank you Brandon for your feedback and partnership.

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