Customer Support's Support
January 07, 2021
Customer Support's Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Agorapulse
Agorapulse is mostly used by the client service department to manage inboxes across social media channels as well as for analytical purposes about issues our clients/users face. The brand and communication department uses it for user interactions.
- Client support--amazing response time and always straight to the point. Very helpful.
- Well divided report section and customization.
- Good organized inboxes (filters, labels, expandable user cart).
- A little hard to find some answers on the website and bug identification (not communicated well enough).
- Report features could be expanded to be able to compare segment agents in greater detail.
- Add to email analytics when it comes to analyzing the customer's issue
Better analytics and clear division of each feature/section. Very intuitive and clean--the above programmes did not have that.
Do you think Agorapulse delivers good value for the price?
Yes
Are you happy with Agorapulse's feature set?
Yes
Did Agorapulse live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Agorapulse go as expected?
Yes
Would you buy Agorapulse again?
Yes
Agorapulse Feature Ratings
Agorapulse Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Available
Yes - I received an answer within an hour and further updates on the same day as well as information on when it was resolved. They were stellar!
Every time, but especially, when I first started using the program and was not sure how to navigate the website and tools. They quickly answered all of my questions and told me how and where to look for answers in the future so that I could work things out on my own very quickly. They also provided me with additional links to every post regarding similar issues/topics.