Customer Support's Support
January 07, 2021

Customer Support's Support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

Agorapulse is mostly used by the client service department to manage inboxes across social media channels as well as for analytical purposes about issues our clients/users face. The brand and communication department uses it for user interactions.
  • Client support--amazing response time and always straight to the point. Very helpful.
  • Well divided report section and customization.
  • Good organized inboxes (filters, labels, expandable user cart).
  • A little hard to find some answers on the website and bug identification (not communicated well enough).
  • Report features could be expanded to be able to compare segment agents in greater detail.
  • Add to email analytics when it comes to analyzing the customer's issue
Better analytics and clear division of each feature/section. Very intuitive and clean--the above programmes did not have that.

Do you think Agorapulse delivers good value for the price?


Are you happy with Agorapulse's feature set?


Did Agorapulse live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Agorapulse go as expected?


Would you buy Agorapulse again?


Other than the previously mentioned issues, there is not much that needs to be changed. It is really good as it is and whenever suggestions come to mind, we can always leave them on Agorapulse's website to be evaluated and added to similar requests.
They are brilliant every single time!
It is the best tool for customer services that is out there. We have previously tested four other highly popular tools, and none of them met 60% of our requirements, whereas Agorapulse went above and beyond to meet them. Highly useful when it comes to analytics and setting goals for the future.

Definitely would recommend it to a fast-growing company that maybe would like to have everything in one place.

Agorapulse Feature Ratings

Automated routing and prioritization
Customer interaction histories
Not Rated
Role-based user permissions & privileges

Agorapulse Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not Available
Yes - I received an answer within an hour and further updates on the same day as well as information on when it was resolved. They were stellar!
Every time, but especially, when I first started using the program and was not sure how to navigate the website and tools. They quickly answered all of my questions and told me how and where to look for answers in the future so that I could work things out on my own very quickly. They also provided me with additional links to every post regarding similar issues/topics.