1. Home
  2. Project Management Software
  3. Airtable Reviews
  4. User Review of Airtable
Alright product but challenging to use at times
October 18, 2019

Alright product but challenging to use at times

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Airtable

I have used Airtable at our company as this is the preferred choice for one of our vendors. We use it in conjunction with them and we work on tracking some outstanding issues there. So we use it across 2 companies and within our organization as a result. It has been an interesting but challenging experience.
  • Beautiful UI
  • Good customer support
  • Responsive design
  • Very complex and cumbersome to use.
  • Confusing amount of filters and almost too much stuff in there.
  • Long onboarding.
  • Taken too much time to figure out and do every day.
  • Let us work with a client we really wanted to have a partnership with.
  • Hasn't been intuitive UI or use.
Airtable was the preference of choice of the client we were working with so there wasn't much we could. However, internally we still utilized other options as Airtable was very cumbersome to use and took a while to find what you were looking for. The interface wasn't very easy to navigate or clean.
I only dealt with support one time and I thought it was fine. We needed help setting up other people with correct access and the support team was responsive and easy to work with so we had no issues there.

Do you think Airtable delivers good value for the price?

Yes

Are you happy with Airtable's feature set?

No

Did Airtable live up to sales and marketing promises?

No

Did implementation of Airtable go as expected?

Yes

Would you buy Airtable again?

No

I think Airtable would be fine to use within an organization that is relatively small and is using Airtable for project tracking within a department or two. I don't think it is a good product to use across multiple companies or with complex issues at hand. We have had a challenging time using it daily and it hasn't been intuitive.

Airtable Feature Ratings

Project Management
5.5
Task Management
7
Resource Management
6
Gantt Charts
6
Scheduling
5
Workflow Automation
5
Team Collaboration
5
Support for Agile Methodology
6
Support for Waterfall Methodology
6
Document Management
5
Email integration
5
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
4
Budget and Expense Management
Not Rated
Professional Services Automation ()
Not Rated