Great Software More Complicated Than Advertised
April 24, 2025

Great Software More Complicated Than Advertised

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Airtable

My division of the organization uses Airtable to track media asset rights clearance, content updates, and quality checking. These uses primarily relate to the maintenance of content on our Education website. We maintain thousands of educational resources that go through routine updates and require copyright clearance for the use of media assets.

Pros

  • Data collection and organization
  • Record keeping
  • Content planning
  • Project management

Cons

  • The help section isn't very useful to intermediate users who know the basics but haven't built up to more advanced skills.
  • Airtable isn't as simple as advertised. There is more of a learning curve than the marketing would have you think. Training my less technically-savvy colleagues in Airtable can be challenging.
  • I don't care for the implementation of AI features in Airtable. It feels like a useless response to a fad that grows more annoying by the day. For example, I would never trust an LLM to fill in the blanks on my organization's work--it wouldn't "know" what to put in there, anyway. The capacity that goes towards AI features could be better directed towards other things.
  • We are now better suited to visually represent our progress towards divisional goals.
  • Airtable enables us to keep track of large amounts of data in a searchable database.
  • We use Airtable to build the forms with which third-party vendors review our content, making the whole process easier to track.
Airtable is extremely usable once you have the hang of it, and I'm still discovering new ways to use it to enhance my division's data tracking and achieve our goals. However, there are a few stumbling blocks that cause it to have a learning curve that is harder on some of my division's users. For example, using functions has been difficult for the less savvy among us. It would be very nice if this process could be simplified to a "what you see is what you get" type of interface.
Airtable is far more sophisticated than Sheets or Excel in terms of its functions. The interface is also much easier on the eyes. People are less familiar with it and there is a bit of a learning curve, but overall, Airtable empowers us to do more and to better understand our data.

Do you think Airtable delivers good value for the price?

Not sure

Are you happy with Airtable's feature set?

Yes

Did Airtable live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Airtable go as expected?

I wasn't involved with the implementation phase

Would you buy Airtable again?

Yes

Airtable is very well suited to record keeping. My team uses it to track media asset clearance, third party vendors' feedback on our content, and the implementation of that feedback, among other things. It makes it particularly easy for us to pull together visual representations of our progress on projects as well. I would not recommend it to anyone who wants to connect Airtable with Wrike, however, as the price of that is exorbitant.

Airtable Feature Ratings

Project Management
7.9
Task Management
10
Resource Management
10
Gantt Charts
8
Scheduling
7
Workflow Automation
8
Team Collaboration
10
Support for Agile Methodology
8
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
2
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation ()
Not Rated

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