Cloud Storage and Device Management All in One
Michael Timms | TrustRadius Reviewer
February 16, 2019

Cloud Storage and Device Management All in One

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Apple iCloud

I want to start this review off by saying that I am not an Apple fan. That being said, I do not hate the product, in fact, it has saved my tail on at least one occasion. I have also seen $400 devices turned into a paperweight because they were locked to an iCloud account and unable to be recovered. I am an IT Supervisor at my company. All of the management that I support have iPhones as their company phone, and a few have iPads. The feature of iCloud(and any cloud software) that jumps out is that all of your documents, photos, music, and videos are accessible from any device. This is great for when someone has a meeting, and has a presentation on their phone and need to pull it up on a PC so that it can be projected.
  • Provides a cost-effective way to store big data
  • Gives the user access to all of their files, on any device anytime and anywhere
  • Provides added security to mobile devices.
  • My biggest gripe is the difficulty of resetting your password. More on this later in the review.
  • More data could be provided for free (Apple gives you 5G, Google gives you 15G)
  • Customer support is basically non-existent.
  • Positive: I have saved a very important document on a device that crashed, and I believed lost but upon logging into iCloud, there it was.
  • Positive: easy to change devices and have all of your files.
  • Negative: I have 4 devices that are unusable from termed employees that used their business emails to log in, and left without removing them from their iCloud. Apple customer support was no help at all.
I prefer Google Drive to Apple iCloud. That being said, iCloud does have a huge and very loyal fanbase, and as I have seen in my career it is not going anywhere. If you need a cloud platform just for filesharing, I would pick Dropbox or Google Drive over iCloud. If you need a device management software to be able to access your files on other devices One drive and iCloud are both excellent.
I am giving iCloud this rating because even though I do not like it, it is still an excellent platform. It is very secure, relatively fast and it does work. For a tech-savvy user, iCloud would be an ideal choice. I do not like the fact that iCloud locks your device to your personal iCloud, and I would prefer if this was optional.
I gave iCloud a very good rating because even though it has flaws that I do not like, it is very usable and very handy. It is easy to access what you need anywhere you are as long as you have an internet connection. It is fairly fast, and it looks good.
iCloud is well suited in many different business and corporate environments, but, in my opinion, the users need to be fairly tech savvy. See, the issue with iCloud arises because a certain subset of users will create an iPhone when they first set up their new company iPhone, then never use it again. This is fine until they need to change phones, then suddenly they can't remember their password or the phone number that is tied to it so that it can be reset, and believe me I speak on this with these exact experiences.

Apple iCloud Feature Ratings

Versioning
Not Rated
Video files
10
Audio files
10
Document collaboration
10
Access control
8
File search
8
Device sync
9
User and role management
Not Rated
File organization
9
Device management
8
Performance
8
Reliability
8
Storage Reports
7