Very complete set of tools, was actually impressed how easy to use it is
March 29, 2021

Very complete set of tools, was actually impressed how easy to use it is

Maycon Menezes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atera

It's been using Atera to keep track of all our clients' assets and it's incredible how much time it saves us to have all info in one place. Being able to remote access each client's computer was expected, but I was amazed how easily you can run console commands without users even knowing about it, and the scripts shared by the community are proving to be very helpful.

[We] only recently started using the ticketing system and although here at the company we didn't find it so easy to set up at first and we still haven't sent the word to clients yet, tests so far shows promise, especially how each client has their dedicated portal. I only wish there was a way for [us] to either forward a client email and auto-create a ticket OR change the client that ticket was assigned later, this would make life so much easier.

Also, this is only me but I think a "change log" section within the client where we could post update entries with time stamp, for example: "march 26th - reception-pc added, apps installed" would be awesome.
  • Asset tracking.
  • Run scripts remotely.
  • Hardware/software info gathering.
  • Remote-access integration.
  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
  • Saves time not having a client's info scattered among multiple places.
  • Monitoring tools lets us focus on other tasks meanwhile and not having to test every outcome.
  • Easier to pass on information to co-workers because data is centralized.
Way more functionality and generally easier to use portal. Can install agents fast and they are more reliable in terms of how they are accessible to the end user. Having integration with backup and antivirus, among others can make a difference sometimes because you never know when you'll have to change software vendors because of how hard to manage it's getting.
Just looking at the list of computers from a client and be able to select one and connect in a minute without any hassle is good enough, but running a software inventory, console commands and entire scripts without even having to get past the login, is really a time saver, and all that from an web interface you can access anywhere, helps technicians a lot.
Not sure about that aspect but I heard some people just starting and looking for clients have a hard time wanting to pay the monthly fee at the beginning while they have 1 or no clients at all. That might make them less likely to switch later if they start to use another tool. An entry fee after trial would help, or special price for just one technician or by managed organizations.
Not very specific but any big company that has a hard time finding different software solutions can have some of its IT department problems solved in one app, while keeping track of their assets and ticket system in one place. It's especially useful to see the ticket and click a button to access the affected computer.

Basically any IT company that keeps track of their clients assets and offer contracts can benefit from its management console, having many ways to not need to visit the site helps both sides.

Atera Feature Ratings

Remote monitoring
9
Network device monitoring
8
Multiple Server Monitoring
10
Multi-device monitoring
6
Automated alerts and notifications
8
Patch Management
8
Service configuration management
Not Rated
Software and hardware inventory
9
Policy-based automation
Not Rated
Performance data reports
8
Customizable reporting
Not Rated
Data visualization
10
Risk analysis
Not Rated
Data backup and recovery
Not Rated
Antivirus and malware management
5
Administrator access control
10