Atera is a solid product that has become the center of our client service and care.
April 13, 2021
Atera is a solid product that has become the center of our client service and care.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We are an MSP and Atera is the center of our business. It is the main tool we use for managing, maintaining, and monitoring client infrastructure. It has been the center of our work cycle since we made the move to Atera. We continue to assess and use the new features and tools as Atera grows.
- Remote assistance
- Consistant pricing
- Streamlined rollout process
- Growing set of tools
- Occasionally slow connection and response on the Atera site.
- Consistant and stable pricing.
- Quicker response to client issues.
- ConnectWise Automate (formerly LabTech)
We ran into significant issues with the support from Connectwise. Their documentation was not correct, an issue they admitted after several weeks of reviewing the problem, which cause a very serious server issue for us. Unfortunately, they were unwilling or unable to help us. This was a significant financial impact on the company. Basically, our LabTech server system was going to have to be rebuilt from the ground up and reconnected with the over 450 client systems individually in order to correct the error caused by incorrect documentation that they provided. In the end, we chose to put that financial investment into researching other providers and making the move to a new provider. Atera's support has been excellent to date and we are very happy with them as a provider.
Receiving accurate and timely alerts is vital to staying ahead of issues with clients. Atera has allowed our team to quickly receive and respond to issues long before the client is even aware of an issue.
Knowing our costs is critical for a small and growing business. With Atera, we know what we are paying plain and simple. There are no hidden fees or surprise charges. This lets us fully use the tool without worry or concern. There is great peace of mind in being free to use the tool as much or as little as needed without the risk of extra costs.