Item: Atera
Rating: 8
Author: Kamil Salagan

Use Cases and Deployment Scope

Use Atera for asset tracking, patch management, helpdesk, app deployment and more. Atera is simple to use and cost effective, majority of competitors price per endpoint where Atera prices per agent. The software is not best in class in any aspect, though it is good enough, gets the job done.

Pros and Cons

Remote Management
Asset Tracking
Asset Monitoring

Password manager does not support MFA
Knowledge base is minimal
Ticket system is cluttered
Reports are basic

Return on Investment

Easy deployment
Low Cost
Hands off patch management

Usability

Automating some of the most mundane tasks like pushing security updates, running scripts, or generating tickets when a device goes offline. It's taken the hassle of going between systems to check up on an asset.

All in One

We Use Atera daily, it's our one stop shop for determining the overall health of our IT infrastructure. We handle tickets, remote assistance, deploy apps, monitor hardware health and much more from a single portal.

Alternatives Considered

ConnectWise RMM, ManageEngine RMM Central and NinjaOne

Atera was more cost effective, easy to deploy and had all the features and tools we needed. It's still a little rough around the edges but we can work around those considering its a fraction of the cost compared to others.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Other Software Used

Ubiquiti Networks UniFi, Foxit PDF Editor (FoxitPhantom)

Likelihood to Recommend

Atera is a good all around RMM solution that has all the features as other competing brands. There are shortcomings so do your research when making your decision, but keep in mind that they're constantly developing and coming out with new features. Our IT department depends on Atera daily and for the most part what we need is there.

Great all around RMM

Overall Satisfaction with Atera