Atera Review
November 07, 2023
Atera Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We are a Managed Service Provider that delivers managed ICT services to clients. As part of these services, we utilize Atera's RMM software. This software allows us to monitor and automate computer systems, enabling us to identify and resolve issues at an early stage. We make use of nearly every aspect of the program.
- Scripting
- Automation
- Ticketing
- Some basic functions need some extra work
- Some basic things are behind paywalls
- Feature board is not credible. Ideas taking very, very long to implement
- Atera has no clear road map
- SNMP monitoring needs a make over and needs more options
- faster on boarding new clients
- Time saving through automation
- overall manageability of networks
- One pane of glass for all computer management activities
I like the fact that Atera is an all in one solution: PSA and RMM in one. RMM and tickets are integrated and the things combine perfectly. They also do invoicing but that part is very basic IMO and I am not using that. Besides this Atera has a customer portal which looks great. I gives a professional appearance to my company.
This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, price is obviously an important part of the decision to be made. So I tried N-able N-sight, Syncro and Atera.The price of these products was almost the same. Never worked with them before.N-Sight is RMM only. N-able has a different product for ticketing (MSP Manager) which I did not test. I liked the interface of N-sight but it was not that intuitive. N-Sight has all kinds of monitoring templates for different server types: domain controllers, sql servers, hyper-V servers etc which are really useful. You can apply a template to a server and the things which are specific for a given server role are monitored. However with the additional MSP manager needed for PSA, N-sight would become too expensive at that given time. Syncro and Atera are both "all in one". RMM and PSA together and they come at almost the same price point. In terms of functionality I think Syncro and Atera are close. Some things are better in Atera and some better in Synco. The interface of Syncro I did not like. it's a bit confusing. Where do I have to go ? The first time I opened the product I felt really lost.Eventually I choose to go for Atera because I liked the interface and workflow. There is proper documentation of all the features and it was the company who was most open regarding pricing. Furthermore I liked the appearance so I decided to give it a try.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
No
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes