Atera’s service delivery and its roadmap is what all MSPs are looking for in an RMM solution
August 14, 2024

Atera’s service delivery and its roadmap is what all MSPs are looking for in an RMM solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

Atera has been a useful tool in our MSP, we use it as the main RMM Solution and PSA solution for ticketing and with their recent AI developments it takes 50% less time to resolve customer issues.

Pros

  • You can schedule IT automation for user devices patch management and schedule reboots as well
  • You can run scripts on devices without logging in in the event the user is busy and that saves time
  • The new AI features helps troubleshoot device health and recommendations as well and help summarise a ticket request

Cons

  • The MDM features is still missing but they are working on bringing into their market place
  • Improve on migration from one security solution to the other
  • User interface is great but the new ticket structure needs to be improved
  • Time saved using the AI copilot that summarises, give solutions and help respond a ticket quickly
  • Great integration with antivirus solutions and deployment is quicker
  • 24/7 support which makes sure there is less downtime
With Atera and it’s intergrations alerts comes in real time and you can create different alerts sounds to jump on the most critical ones
This has been one of the biggest reasons why we use Atera, the RMM and PSA solutions are inter-grated so seamless and they come under one technician licence you don’t have to purchase a different PSA license
Atera Billing of per technician is a great way to save
Atera has 24/7 support that response in a matter of seconds
The Copilot that they have added recently is a game changer and will make anyone wants to associate themselves with Atera

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Microsoft 365, Bitdefender GravityZone, Webroot Endpoint Protection, Acronis Cyber Cloud for Enterprise (discontinued)
Ateras pricing strategy of per technician instead of per device is always a big factor that no one wants to miss

Atera Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

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