The Most Exceptional IT Solution With Brilliant Automation
January 06, 2026

The Most Exceptional IT Solution With Brilliant Automation

Giordana Izzo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

We use Atera to manage and monitor our IT infrastructure from our devices ,network ,servers and workstations all in one place .This tool makes work much easier ,without it our IT teams would use different tools for remote access,patch management ,alerts and ticketing which makes workflows time consuming and disorganized but Atera play an important roles of combining everything in one tool which also helps the team to give fast support .We appreciate the remote access feature which works smooth and allow the IT team to fix problems quickly without disrupting daily work especially for the people working remotely .Also with Atera we are able to schedule automations and execute them with ease.

Pros

  • Centralized monitoring
  • Ticketing tracking and communication
  • Real time alerting
  • Patch management
  • Remote access ,monitoring and management
  • Tasks automation

Cons

  • Would suggest more flexible pricing
  • Needs to expand what devices it can manage as it focuses more on computers and servers .Should also handle devices like tablets and POS systems.
  • Overall help us to management and monitor the performance of all our IT systems and operations in a secure way this protecting our sensitive data .
  • Greatly solves the problem of managing IT systems and devices usinh different tools by centralized everything in one place.
  • Automate routine and recurring tasks and workflows processes which in turn improves our efficiency and productivity of our team.
A big thank you to Atera streamline and simplify our IT operations . Also provide a secure space for files transfer even the one that contain sensitive data.
Instead of juggling many separate tools performing RMM,PSA,billing and reporting offer an all-in -one space which makes our daily work less hectic ,productive and manageable.Also save alot of time.
Atera is outstanding and intuitive with excellent dashboards and automations.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Atera does an superb job in remote access,patch management ,ticketing and offer easy integration with other products which offer a centralized space for all our IT management and customer support.We use it daily to monitor our systems, managing tickets ,automating tasks and delivering faster and high quality remote support.Before using Atera we used to handle maintenance ,updates and troubleshooting manually now mostof these tasks are automated .

Atera Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
Activity Monitoring
10
10.0
Patch Management
10
Policy-based automation
10
10.0
IT Asset Discovery
10
Remote Access ()
Not Rated

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