Confluence is a dream come true for storing team information digitally
July 28, 2016

Confluence is a dream come true for storing team information digitally

Charlie Chauvin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We had been using an tool built in-house that we referred to as the Knowledge base. Each department had their section and pages in there that were constantly used for reference. The problem was it became out-dated quickly and it wasn't very intuitive to use. We were very happy with Atlassian's Jira product, so it was an easy sell because there are so many hidden gems, templates, etc. that they include. We transferred all of our information over. Then we started using it for storing additional team information and then we started using it to share and collaborate on documents. Now we each have our own space and use it quick frequently as a needed resource for all processes.
  • Confluence shows you recently updated documents by other team members.
  • Allows you to build multiple spaces for all your department or client needs.
  • Confluence has a lot of quick templates to add calendars, images, tables, grids, etc. once you figure out how to use it.
  • You can tag team members on a page if you want them to review or be notified if the page has been updated.
  • Confluence has a lot of features and it seems simple at its core, but it can take a while to get up to speed to find how/where all the helpful tools are.
  • Document collaboration is a little better on Google Docs where you can make in-line comments to the author so they know exactly what you are talking about.
  • Google Docs also lets you go back through the revision history so you can see what editor made which change. Confluence does not.
  • From a team perspective, we couldn't live without it. We rely on it to help others learn our processes as we onboard and ongoing as we make them better.
  • From a department perspective, we've been getting better at sharing information and helping others be informed with important details to make us faster.
  • From an individual perspective, we use it to create personal space to store our blog writings for other team members to review.
  • Knowledge Base
The Knowledge Base was something we created. We found Confluence to be a superior tool. The fact that Atlassian is constantly working to make it better continues to be a bonus.
Confluence is great at keeping all of your team needs organized. You can drop in screen shots and create walk throughs for team members. You can drop in code examples. You can create multiple spaces to keep team or project information separate. It really is a superior tool and is the modern wiki for teams.

Confluence Feature Ratings

Workflow Automation
Not Rated
Mobile Access
Visual planning tools
Internal knowledgebase
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Access control
Advanced security features
Integrates with Google Drive
Not Rated
Device sync
Not Rated