Engage your customers with Bazaarvoice Conversations and improve your products
June 27, 2019

Engage your customers with Bazaarvoice Conversations and improve your products

Vaibhav Choksi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Conversations,Connections,Intelligence,Media

Overall Satisfaction with Bazaarvoice Conversations

Bazaarvoice Conversations is used by the digital marketing and digital sales teams to better engage customers by understanding their reviews, requirements and issues they face. Moreover, it also allows you to interact with your customers for better engage them, build the brand and improve products. These capabilities help you build the brand and improve revenue as well.
  • Bazaarvoice Conversations easily integrates post purchase emails hosted by Bazaarvoice
  • The config hub makes it really easy to set up quickly for the non technical team without a need of the developer team
  • It allows non-technical staff to convert the design to copy within the application user interface
  • Streamlined reporting across Bazaar Voice applications is not available and that requires manual efforts to integrate and understand data from diff applications
  • Flexibility and more options would be great for various layouts that is not available at this time
  • It does not allow including reviews from other platforms and that is missing
  • It allows improvement bu knowing your customer and their challenges well and if you can improve your products fast, it gives you positive RoI
  • The limitation to integrate other review platforms and challenges with integration with other products takes a lot of time and operational cost
Trustpilot and PowerReviews are similar products that provide similar functionalities as Bazaarvoice Conversations. Bazaarvoice Conversations has proven customer support teams and capabilities of an easy to use User Interface that can be used by non-technical staff.
Bazaarvoice Conversations is a great platform to better engage your customers by not only understanding reviews but also interacting with them. The limitation is that it does not allow a 360 degree viewpoints by integrating reports from other Bazaarvoice products and other review platforms.