Bomgar now BeyondTrust is awesome and great product for all organizations!
April 09, 2021

Bomgar now BeyondTrust is awesome and great product for all organizations!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard Licensing

Overall Satisfaction with BeyondTrust Remote Support (Legacy)

We have a ton of servers and in order to manage them properly we use [BeyondTrust Remote Support (Legacy)] remote support. It is currently used by our system teams including our technical services team who help support our business applications. We are able to better manage access across the organization as well multiple devices and environments
  • Customer Service
  • Centrally manage and secure remote access
  • Manageable Cost
  • Multi apps and devices
  • Mobile Apps needs improvement
  • More Automation
  • Having more Chat options/features
  • Resource files are huge and take up a lot of space
  • Better management of users, less headache and overheard
  • Security of applications and insfrastructure
  • They are more than remote access and I see their role increasing and the tools too.
Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best

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[BeyondTrust Remote Support (Legacy)] is great for an organization who has has a large infrastructure and multiple users to manage. If you have several thousands endpoints, mobile devices and support is critical , this is the best option to go with. It helps with immediate or rapid support from our team to our end users. Because we are able to have this be a solution we can deploy across campus, it works very well.

BeyondTrust Remote Support Feature Ratings

File transfer
Instant message
Access to sleeping/powered-off computers
Session record
Not Rated