Bomgar is the Bomb!
Overall Satisfaction with BeyondTrust Remote Support (Legacy)
Our department recently got licenses for Bomgar from our central Office of Information Technology (OIT) and it has been extremely helpful in providing remote support to our users while working from home. It allows easy elevation of privileges so we can do admin functions on the users' computers remotely.
Pros
- Easy to use both on Mac and Windows.
- Users of all skill levels have had no issues connecting with support staff.
- Invaluable resource for tech support working remotely.
Cons
- Voice chat with the user would be helpful so we could talk about the issue verbally rather than just through chat.
- There are some issues elevating privileges when connecting to Windows computers from a Mac.
- We purchased licenses from our central OIT and it has enabled us to provide full support while working remotely.
- We have a number of users who have less technical knowledge and even those users have been able to connect with us and get support easily.
I also use Chrome Remote Desktop to connect to unattended digital signage, but that requires installing an agent on each target machine. Windows Remote Desktop works in some cases, but you cannot connect to a user's active desktop. Bomgar is the perfect support tool as it allows you to see exactly what your user is seeing without pre-installing an agent. You can chat with the user while you help them and the chat will pop up on top of their other windows if it is below other windows. You are able to see all of the user's monitors either one at a time or all of them at once. It's a great tool!
Do you think BeyondTrust Remote Support delivers good value for the price?
Yes
Are you happy with BeyondTrust Remote Support's feature set?
Yes
Did BeyondTrust Remote Support live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BeyondTrust Remote Support go as expected?
I wasn't involved with the implementation phase
Would you buy BeyondTrust Remote Support again?
Yes
Comments
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