Favorite E-Commerce Platform
May 23, 2019
Favorite E-Commerce Platform
Score 10 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with BigCommerce
We have two e-commerce sites through BigCommerce, one for each of our businesses. One account is Pro and the other is a Plus account.
We use the Pro account for Southington the Athletic Shop which sells team apparel, uniforms and fan gear that is customizable. We use the Plus account for our girls clothing line called JANT girl. We are a small business with less than 10 employees. BigCommerce allows our customers to place online orders with ease and gives us the ability to recap those orders and ship them out through shipping easy. I handle any issues that do not involve our day to day operations (theme changes and updates, payment processing, shipping integrations etc). I have trained one employee that does the daily tasks, adding products, hiding them and creating categories.
We use the Pro account for Southington the Athletic Shop which sells team apparel, uniforms and fan gear that is customizable. We use the Plus account for our girls clothing line called JANT girl. We are a small business with less than 10 employees. BigCommerce allows our customers to place online orders with ease and gives us the ability to recap those orders and ship them out through shipping easy. I handle any issues that do not involve our day to day operations (theme changes and updates, payment processing, shipping integrations etc). I have trained one employee that does the daily tasks, adding products, hiding them and creating categories.
- The platform is dynamic and can be manipulated very easily to fit all of our needs, even the needs that are not "standard".
- The support is fantastic. I don't think I have ever had to escalate anything to a supervisor because the staff is so knowledgeable.
- The partners they choose to integrate with (API) are some of the best in the business. BigCommerce sticks to what they are good at and allows you to use other partners so you are not forced to set up new systems with them if what you are currently using isn't broken.
- The BigCommerce community is helpful and I love that BigCommerce values their customers' opinions. The up-votes on suggested features and BC's follow through is inspiring.
- Our order exports could be organized better for our production teams. Order My Gear and some other sites that specialize in team sales and customization have a better grasp on that.
- The other day I imported products into the wrong store by mistake.. it took less than 10 seconds to upload and it's going to take me weeks of work to fix.
- I wish we could split up the invoice so that each company could have their own invoice directly from BC. Right now we have both on one account and have to split the payment up after the fact.
- Streamlined operations
- Reduced the number of staff needed when receiving orders
- Made return business much easier to set up
- Made less work for our customers... they used to have to collect paper order forms with money and now everyone just orders online with a credit card
$100,000 to $500,000
Currently we use the following integrations:
-Shipping Easy (which has been fabulous with everything other than their inventory management system)
-Facebook (this one never works correctly)
-Google Ad Words/Analytics
-Braintree, Paypal, Apple Pay
We are considering adding on a Loyalty App to the Plus account.
Sometimes it can be difficult to problem solve when there is an API issue. There is a lot of back and forth (contact the other company, that company says BigCommerce should be able to help, they can't and I have to play phone tag).
-Shipping Easy (which has been fabulous with everything other than their inventory management system)
-Facebook (this one never works correctly)
-Google Ad Words/Analytics
-Braintree, Paypal, Apple Pay
We are considering adding on a Loyalty App to the Plus account.
Sometimes it can be difficult to problem solve when there is an API issue. There is a lot of back and forth (contact the other company, that company says BigCommerce should be able to help, they can't and I have to play phone tag).
BigCommerce is significantly better, there really is no comparison. Shopify doesn't even have color swatches for their variations. GoDaddy was super limited in terms of customization and just logging into their platform was a pain. The product pages never looked professional and their was very limited support in terms of product photo size dimensions etc. I have used WordPress in the past and find BigCommerce much easier to navigate.