Happy Web Retail Customer Looks Forward to Many More Years and Many More Stores
September 27, 2019

Happy Web Retail Customer Looks Forward to Many More Years and Many More Stores

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

I run a small web retail business, across four different countries with multiple brands. BigCommerce allows the integration I need and good levels of support to ensure that the customer journey, from discovery to delivery is smooth. I have been very happy so far with the BigCommerce service levels and experience, and opening up another store shortly.

Pros

  • Service - support requests are responded to expertly and swiftly.
  • Integration - I can plug BigCommerce into my other back end systems to simplify payment, fulfillment, stock control, and finance.
  • Ease of use - using one platform across all my brands means that making changes is relatively painless.

Cons

  • Xero integration is a little flaky - I keep on getting problem reports I cannot get rid of.
  • I use an old store template that is no longer available. I dread the possibility of having to restore from backup.
  • I would love a simple management App on iOS/Android for performing basic tasks on the move.
  • The business requirement to have a storefront. Obviously positive.
  • Integration with other systems - positive.
$500,000 to $1 million
I can link my stores, but am unable to do multi-country with different brands on one store.
I do not have the technical expertise to judge this.
The BigC experience is more robust, Shopify, whilst having benefits for the end-user also has bugs that infuriate me as an end-user.
Hard to say. In my case, it works well for the retail stores and seems like overkill for my brand website, which is catalog only. It is good where I can easily switch between multiple stores, however, creating a new store based on an old backup has me stack at the moment - this setup big should be easier.

BigCommerce Feature Ratings

7.9
Product catalog & listings
8
Product management
8
Bulk product upload
Not Rated
Branding
8
Mobile storefront
5
Product variations
8
Website integration
10
Visual customization
10
CMS
6
7.0
Abandoned cart recovery
7
Checkout user experience
7
5.0
eCommerce security
5
7.0
Promotions & discounts
7
Personalized recommendations
Not Rated
SEO
Not Rated
8.3
Multi-site management
7
Order processing
10
Inventory management
8
Shipping
Not Rated
Custom functionality
Not Rated

BigCommerce Support

Always resolved my queries
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
None
No - Not needed

Comments

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