Using BigCommerce means Big Sales
January 08, 2020
Using BigCommerce means Big Sales
Score 10 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with BigCommerce
BigCommerce handles all of our eCommerce needs. We've been using it for almost 2 years and it seems like I continue to find new and better ways to do something my old website struggled with. We're a small company, so I'm the primary backend user, but we have hundreds of customers who use the website to place orders as well as get pricing for purchase orders issued by their school or company.
Pros
- Answers to BigCommerce questions are only a chat or phone call away. I've received excellent customer service whenever I reach out.
- Integration with extensions (or apps) that extend the functionality of your site. For example, we implemented ShipperHQ from the start. The standard shipping built into BigCommerce is good, but we needed the ability to offer deliveries in our own truck and freight deliveries in addition to the standard UPS and USPS shipping options. ShipperHQ works seamlessly with BigCommerce to provide those specialized services.
Cons
- I use AvaTax for sales tax solutions. I don't know if this is a BigCommerce issue or an AvaTax issue. Since we're a brick-and-mortar store who offers a website, we need to be able to tie sales tax calculation to the location of the sale. That means if a customer comes to our store to pick up an order, they are charged our local sales tax. If a customer prefers to get the order shipped to them, then the sales tax rate at their location needs to be charged. This is something where selecting "pick up at store" should override the shipping address the customer entered for themselves, but there hasn't been a good solution yet.
- I'd like more options for coupons/promotions/marketing. For example, it'd be nice to have a promotion that says if you spend $250 during December, or buy a certain high dollar item, you get a coupon code for 10% off or $50 off to use in January. This would encourage repeat business.
- We're constantly improving our BigCommerce store. I've learned that the more time you put into BigCommerce, the more time you'll save down the line. However, it's just me adding content and details to the website, so I have yet to fully take advantage of many of the features that make BigCommerce so robust. Once I have more time to dedicate to SEO management, Google Ads, etc., the more traffic we'll have. However, if I were to implement all of that right now, I'm not sure we could ramp up order fulfillment as quickly as necessary. So I'm okay with adding to BigCommerce slowly to make sure we can continue to handle the added business.
$100,000 to $500,000
I think I've really only tapped the surface of BigCommerce's capabilities.
We're taking advantage of apps that BigCommerce has partnered with (ShipperHQ, Yotpo Reviews, etc) to increase functionality in specific areas where other companies may not need that functionality. We haven't yet needed to take advantage of the open API for our own customizations.
BigCommerce met more of the needs of our company than any other SaaS eCommerce option when I compared them on paper. Then I did a test of BigCommerce and 2 or 3 others, and there was no competition -- the customer service before the sale was exceptional with BigCommerce and continues to be the biggest selling point for me.
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