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Our BigCommerce Overall Experience
March 20, 2020

Our BigCommerce Overall Experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

As a manufacturer and direct seller of automatic pet feeders for small indoor and outdoor pets including fish, we have been using BigCommerce for direct sales to customers with good results, although our site is not really being found as it should in searches without using Google Ads. That is the only and main serious drawback. That issue was not existent years back when switching to BigCommerce. Tech service, however, has been excellent.
  • Excellent and quick tech service access 24-7.
  • Good integration of third party review apps.
  • Good third party shipping options.
  • Much better site visibility to be found by potential customer searches, which I would rate at 2 out of 10.
  • Our site is basically blind to searches unless using third party advertising. Not good and very expensive.
  • Overall and "most importantly," our site being in the shadows is a real problem that was non-existent years ago. A real issue!
  • Site visibility is an absolutely real issue.
  • If customers cannot find our site, we cannot sell.
  • Site very seldom found in searches unless using third party's expensive ads. Not good!
$100,000 to $500,000
Again, site visibility to potential customers from online searches is awful no matter how great reviews are. Google or other type ads have to be used which is very bad to our bottom line. Our sales have been reduced to about 1/5th what we used to do 5 years ago. All due mostly to the above issue. Our site should be at least found in the top 4-5 pages without spending thousands in third party ads.
All is find in this department.
Good platform with good ability to list and sell products, but site visibility to prospective customer searches is real bad. Cannot sell if not found.

BigCommerce Feature Ratings

10.0
Product catalog & listings
10
Product management
10
Bulk product upload
Not Rated
Branding
Not Rated
Mobile storefront
10
Product variations
10
Website integration
Not Rated
Visual customization
10
CMS
10
10.0
Abandoned cart recovery
10
Checkout user experience
10
10.0
eCommerce security
10
7.0
Promotions & discounts
10
Personalized recommendations
10
SEO
1
10.0
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
Not Rated

BigCommerce Support

Great and quick access to knowledgeable and courteous staff
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes
Many times.