Overall Satisfaction with Bitly
We use Bitly links for link shortening on various websites we manage. It helps us easily created branded short links for sharing via social media. For example, we registered the tri.pet domain to use as the root for short links to long URLs of informative articles and discussion forum topics about pet amputation recovery for dogs and cats found on our tripawds.com website.
Long ago we used tinyurl.com to create all our short links. The service is rudimentary at best. We immediately switched to Bitly once we discovered the many features it has to offer. We were most excited to switch upon discovering we could assign our own branded short links using Bitly.
I have only had to request support from Bitly once in the many years we have used the service. Even when using the free account, we received a prompt response with thorough problem solving and follow up. Bitly also offers extensive support resources, documentation, and videos for self-help as needed.
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I recommend anyone use the free Bitly account features to create short links for sharing long URLs on social media and in email campaigns. For anyone interested in branding their short links, I suggest registering a relatively short domain and using Bitly to assign that as your default root URL. For tracking traffic, I still recommend referring to Google Analytics reports.