Happy Customer with a few reservations about NXT
July 17, 2022

Happy Customer with a few reservations about NXT

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge NXT to manage our alumni (and current/past parent, and friend) data. We run reports using this data (although Blackbaud Raiser's Edge NXT, the database version is much better for querying and running reports). We also use it for sending branded emails announcing school and alumni events and so on.

Pros

  • Ease of use for major gift officers - great for looking up donor information "on the fly"
  • The "canned" reports are easy to access
  • Marketing (email mostly) component is great
  • Event and online express modules are awesome!

Cons

  • The querying function is not great. You can pull basic information but not much more. Blackbaud Raiser's Edge NXT is much better for this purpose.
  • Adding attachments is super easy in NXT but then they don't show up in Blackbaud Raiser's Edge NXT. However, if you attach something in Blackbaud Raiser's Edge NXT (not as easy) it will show up in NXT. You should be able to add a document in either version and have it show up in the other.
  • Ease of use and easier on the eyes
  • Basic donor information easily accessible
  • Basic reports easy to access
  • Marketing (branded emails) and event tracking functions
  • The last two years - pandemic years - have been record-breaking fundraising years for us, but that's not attributable to Blackbaud. It's attributable to my team and to the generosity of our alumni and parent constituencies.
  • NXT and Raiser's Edge have certainly made our jobs easier in some ways but that's harder to quantify in terms of ROI.
We don't have the staff capacity to fully utilize the analytics and data intelligence components of Blackbaud Raiser's Edge NXT.
  • Online Training
  • In-Person Training
It was good, but nothing compares to in-person training where you can actually get feedback and have questions answered by someone who really understands the program.
Blackbaud Raiser's Edge NXT is so much better than Donor Perfect or Banner that it's not even worth including them in the same sentence. Apples and oranges.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

I think NXT is very easy and pleasant to use but it is best suited for use mostly by major gift officers. It's very easy to access if you need to look up a donor and get the basic information (gift history, past actions, past solicitations, etc). If you are a data entry or data management person, or someone in prospect research where you have to work a lot with data and pull very specific information it is not as functional as Raiser's Edge.

Comments

More Reviews of Blackbaud Raiser's Edge NXT

  1. Home
  2. Nonprofit CRM Software
  3. Blackbaud Raiser's Edge NXT Reviews
  4. User Review of Blackbaud Raiser's Edge NXT