Overall Satisfaction with Blackbaud Raiser's Edge NXT
Donor Management and fundraising activities
- Maintains donor data
- Ease of search function
- Tracking gift trends
- Query to run lists is very limited (e.g., you cannot ask to include salutations on list output in NXT, we always have to revert to the old clunky system).
- Search function doesn't help if entry input is not exact. No intuition or offering of alternatives.
- Data input is much too complicated, and so we are not utilizing much of the functionality offered.
- Support is dismal to nonexistent. The only time we get any response or more information is when Blackbaud Raiser's Edge NXT is trying to sell us something yet again. It's constant. No concern for supporting existing issues.
- Gift management
- Lists and analytics
- Donor database
- Saved time by using one database for fundraising.
- Blackbaud Raiser's Edge NXT may have indirectly helped increase fundraising dollars by providing relevant donor information, however, I would not attribute the increase in fundraising and donors to Blackbaud Raiser's Edge NXT. We view it as a necessary evil.
- It is difficult to say that we have had a positive ROI with Blackbaud Raiser's Edge NXT. The operating fees are exorbitant, particularly since there is no productive customer support. We have invested much too much money and time in Blackbaud Raiser's Edge NXT to result in a positive ROI.
Not at all.
- Online Training
Blackbaud Raiser's Edge NXT was more aligned with our operations and expected growth.
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
No
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
No
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
No
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
Yes
Would you buy Blackbaud Raiser's Edge NXT again?
No
Blackbaud Raiser's Edge NXT Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
No. Why should we when we can't even get basic support? We assumed necessary support would be included in the astronomically high fees.