Perfect Platform for Communication!
July 12, 2022
Perfect Platform for Communication!

Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
Overall Satisfaction with Broadvoice
Broadvoice is used daily through phone calls, voicemails, transfers, and our entire phone system. Every day, we have to have an active phone system for leads and clients to call us and Broadvoice has proven to be a reliable source for that. I personally use the phone for interoffice and outer office communication. If I need to call a number back that I don't have saved in my contacts, I simply use the history and direct-dial that number, it's such a time saver! The voicemails are checked every morning through email. This allows me to easily access who called and needs help without any kind of passcode needed. Transferring phone calls within interoffice communication are done often and simply. Broadvoice is a great tool for our company.
Pros
- Hold music of your choice
- Destination for mail boxes
- Transfers
Cons
- Create a more user-friendly website
- Make 3-way calling easier
- Bring people onto a multi-person phone call without pressing so many buttons
- Telephone system
- Voicemails
- Hold music
- Routing calls
- It has positively increased sales because of easy communication by more than $50k.
- It has helped with follow-up from clients and close on sales.
- The only negative is the 3-way call system; it needs improvements.
Do you think Broadvoice | GoContact delivers good value for the price?
Yes
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
Yes
Did implementation of Broadvoice | GoContact go as expected?
Yes
Would you buy Broadvoice | GoContact again?
Yes

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