Broadvoice Review
October 28, 2022

Broadvoice Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone systems, no problems at the business to address, we all enjoy Broadvoice.
  • Call parking
  • Voicemail voice options
  • Range of customizable options available on the website
  • I found it difficult to create different voicemails for different times of day, I think a better description of how to do this would be very beneficial.
  • Overall, I think better descriptions in the 'how to' area would be helpful, its a little vague.
  • call parking
  • voicemails
  • hours of operation
  • Able to capture more phone calls
  • able to easily route calls automatically
8x8 was not as user friendly in my opinion

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

I wasn't involved with the implementation phase

Would you buy Broadvoice again?

Yes

Every time I've had to call for help, their reps are very kind and accommodating.