Broadvoice Review
October 28, 2022

Broadvoice Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone systems, no problems at the business to address, we all enjoy Broadvoice.

Pros

  • Call parking
  • Voicemail voice options
  • Range of customizable options available on the website

Cons

  • I found it difficult to create different voicemails for different times of day, I think a better description of how to do this would be very beneficial.
  • Overall, I think better descriptions in the 'how to' area would be helpful, its a little vague.
  • call parking
  • voicemails
  • hours of operation
  • Able to capture more phone calls
  • able to easily route calls automatically
8x8 was not as user friendly in my opinion

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

I wasn't involved with the implementation phase

Would you buy Broadvoice | GoContact again?

Yes

Every time I've had to call for help, their reps are very kind and accommodating.

Comments

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