Professional, friendly, and efficient!
October 28, 2022

Professional, friendly, and efficient!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • I'm actually not sure

Overall Satisfaction with Broadvoice

We use Broadvoice for our main phone line at the office. We also use the b-hive app for employees who work from home. Being able to receive phone calls and have little to no issues with the phone system is important to me. My main job is answering phones and making sure that clients receive the best experience when they talk to me. If there's an issue with the system, it makes it frustrating for clients and therefore me. Broadvoice is easy to use and they have a great team with fast solutions that actually work.
  • Friendly
  • Professional
  • Efficient
  • I would like to have a local team to come in if needed.
  • voicemail
  • vm forwarding to email
  • b-hive app
  • quick solutions
  • professional
  • resourceful

Do you think Broadvoice delivers good value for the price?

Not sure

Are you happy with Broadvoice's feature set?


Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

I wasn't involved with the implementation phase

Would you buy Broadvoice again?


When I put in my ticket for my phone issues, Broadvoice informed me they received my ticket and would call me. Ten minutes later I got a phone call from one of their guys and he was really nice and professional. He was very patient with me and didn't talk down to me. He really listened and walked me through the process of restarting my phone after working through the problems on his end.