Where would we be without the features of Broadvoice
August 11, 2023

Where would we be without the features of Broadvoice

Daniel Velez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice as our phone system. My Techs work different shifts and are able to share the support hotline by using the B Hive Application on their device (computer, tablet, or cell) of choice. I also enjoy getting my voicemails via email so I can listen to them at my convivence.
  • They continually update features on the App
  • Reliable seems like there is no downtime
  • Quick Support when needed
  • I think the Mobile app can be improve for iPhone a little
  • It has made my team more efficient
Yes the capabilities are very similar but we felt Broadvoice sales and support was more responsive.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

I believe that Broadvoice brand recognition is what really needs to improve, because I believe it can do everything that it's competitors can do and expect that any business in need of a UCaaS solution should consider them.

Broadvoice Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
9
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated