Great Service!
May 21, 2024
Great Service!
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/93745900205db78bb7c59f14745121fa9a30a440/images/no_photo.png)
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
- Sip Trunking
Overall Satisfaction with Broadvoice
After working with a different company that provided our phone service, we found ourselves frustrated with the level of service. Broadvoice and their team took the time to listen to all of the requirements we needed to properly setup the system. Communication, speed of setup, and a seamless transition was a welcomed change to our system!
- Communcation
- Setup of devices
- Pricing
- SMS capabilities
- Onboarding process- Use a ticket system instead of an email chain
- Customer Service Call times
- Reduced drop calls due to Call Park
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes