Item: Broadvoice | GoContact
Rating: 7
Author: Verified User

Overall Satisfaction with Broadvoice

Use Cases and Deployment Scope

I use Broadvoice to answer all incoming calls from prospects and also use it for outgoing calls to communicate information to prospect applicants. It has been beneficial to have it on my mobile phone so I am not confined to one area to use a phone, but am able to take calls as I walk around the property addressing other issues.

Pros and Cons

Pros

Customer Service
Response Time
Follow Up

Cons

Connectivity
Dropping Calls
Callers not being able to hear up speak to them occassionally

Return on Investment

Responsiveness to prospects
Quality of service provided
Excellent Customer Service through accessibility

Alternatives Considered

I have not used any products that are similar to Broadvoice. This is the first product like this that I have used.

Key Insights

Do you think Broadvoice | GoContact delivers good value for the price?

Not sure

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

I wasn't involved with the implementation phase

Would you buy Broadvoice | GoContact again?

Yes

Likelihood to Recommend

Broadvoice is well suited for our industry because it allows flexibility to answer calls on the go, especially when it comes to dealing with property issues or out in the community completing our marketing efforts. It has been helpful when going to a residents home and needing to contact a vendor or that resident to come to their door.

Broadvoice | GoContact Feature Ratings

Comments

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Broadvoice Review