Item: BrowserStack
Rating: 9
Author: Verified User

Overall Satisfaction with BrowserStack

Use Cases and Deployment Scope

The implementation of our superior test automation tool, BrowserStack, is straightforward, enabling swift verification across various operating systems, browsers, and their respective versions. It serves as an excellent solution for regression testing when integrated into a Continuous Integration/Continuous Deployment (CI/CD) pipeline. The tool also supports parallel testing and visual testing, enhancing its efficiency and versatility. Furthermore, it provides comprehensive recordings of test sessions and detailed logs, making it an ideal choice for daily usage.

Pros and Cons

Pros

Regression tests
Mobile tests

Cons

Speed
Error logs
Dev tools integration

Most Important Features

Various operating systems, browsers, and their respective versions
Mobile and web

Return on Investment

Test automation
Regression tests

Challenges Overcome

There was a noticeable absence of a universal tool capable of evaluating both web and mobile versions of applications. This gap in the market highlighted the need for a comprehensive solution that could seamlessly handle the testing requirements of diverse platforms. Such a tool would not only streamline the testing process but also ensure consistency in the quality of applications across different devices and operating systems. BrowserStack was the solution we needed.

Product Usage

Live
App Live
Automate
App Automate
Percy

Alternatives Considered

BugBug, Selenium, Oracle Java SE and Tricentis Testim

We chose BrowserStack as our solution as it provides a comprehensive, all-in-one package. This integrated approach ensures that all your needs are met in one place, eliminating the need for multiple tools or services. It streamlines processes, improves efficiency, and ultimately saves time and resources.

Key Insights

Do you think BrowserStack delivers good value for the price?

Not sure

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

Yes

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Yes

Other Software Used

Jenkins, BugBug, Apache JMeter

Likelihood to Recommend

Various operating systems, browsers, and their respective versions.

Using BrowserStack

Users and Roles

7 - e-commerce

Support Headcount Required

5 - QA
Testers
SDET

Business Processes Supported

testing
regression
automate

Innovative Uses

CI/CD

Future Planned Uses

more automated tests

Likelihood to Renew

high cost for some features

Evaluating BrowserStack and Competitors

Products Replaced

Yes - own system

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

I would have a different approach to split testing and more experience using Browserstack's strengths and weaknesses

BrowserStack Implementation

Implementation Rating

We encountered technical difficulties that were not explained in the documentation, and suuport did not solve them.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes

Change Management Lessons

Change management was a big part of the implementation and was well-handled - some lessons regarding change management may include the importance of
thorough planning and preparation before introducing a new tool,
effective communication with the QA team to outline the benefits and
implications of the change, providing adequate training and support to
ensure a smooth transition, monitoring the impact of the change on team
productivity and quality of testing, and gathering feedback from team
members to make adjustments and improvements as needed. Flexibility,
clear communication, and a focus on collaboration are key aspects of
successful change management when implementing new tools like
BrowserStack in a QA environment.

Implementation Issues

connection with CI/CD
stabilization

BrowserStack Support

Support Rating

Unfortunately, it is pernamental to refer to the documentation, even several times each despite the explanation of the specific problem.On a positive note, the online meetings.

BrowserStack Customer Support Pros and Cons

Pros	Cons
Kept well informed	Slow Resolution Poor followup Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response