You'd be a fool not to try Buffer!
October 24, 2019
You'd be a fool not to try Buffer!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Buffer
It was being used at my company to schedule Tweets, Facebook posts, and Instagram posts for several Twitter, Facebook and Instagram accounts as part of our social strategy at the time. We also used it to provide analytics and set up a queue for scheduling.
- Social media scheduling
- Social media posting
- Analytics
- Customer service - they are quick to respond, but not quick to diagnose
- Errors - there seem to be errors posting at least once a day, with no reason as to why
3 - Journalist, Editor, Web producer
- It has shaped our social KPIs because we are able to schedule things out during a campaign, which makes everything much easier
- It allows us to post videos AND images, and edit the thumbnail right within the tool
- It does NOT have a feed function like other social media management tools have, so I have to split my time using another tool for that
- It has a photo creator right within the tool so you don't need Photoshop or fancy tools
Buffer is more user-friendly and offers a queue, where you can shuffle your updates and schedule them for the future. You can also schedule slots that get the most engagement with your audience, which is extremely helpful when you're trying to hit KPI's. I didn't use Sprout's tool much, but I found it overloaded with information. Buffer's is more stripped down. Hootsuite's tool is also very cumbersome. TweetDeck is still useful, but is only for Twitter, where Buffer combines LinkedIn, Facebook, Instagram and Twitter in one.
Buffer Feature Ratings
Buffer Support
| Pros | Cons |
|---|---|
Good followup Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | Escalation required Need to explain problems multiple times |
Yes - 50/50. When it is resolved, it is resolved. As aforementioned, when it cannot be resolved, it takes a very long time.