Great Remote Capabilities
May 24, 2022

Great Remote Capabilities

Dominique Bonsell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Central

We typically use central to remote into agents' computers to assist them with setup during training or to have engineers assist us with issues we don't understand. Central is utilized for us to more easily work together without using screen share in a program like Zoom where we can't take control of our agent's desktop.
  • Easily connects
  • Assists with installation and training remotely
  • Allows us to troubleshoot issues that are out of our scope of expertise
  • Is easy to navigate
  • Messy display on main screen
  • Stealth mode is a little unnerving with privacy (which I understand is necessary for opsec)
  • A bit pricey for smaller companies
  • Less time on boarding
  • Ease of solving IT issues with employees desktops
  • Makes training issues easier
  • Allows IT to monitor employee activity
It's clean, easy to use, and overall user-friendly software. It has multiple applications across many departments but has very few barriers in its design overall.
I have only had one instance in my time using Central that I was unable to use as expected and I believe it was human error and not the software itself. It has been very reliable overall.

Do you think Central delivers good value for the price?

Yes

Are you happy with Central's feature set?

Yes

Did Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Central go as expected?

I wasn't involved with the implementation phase

Would you buy Central again?

Yes

This is well suited for our IT to be able to solve problems quickly and easily for employees who are less tech-savvy. If you don't use a lot of sensitive software or have complicated issues this may not be for you. While I can see benefits in-house, I think this is better suited in remote situations.

Central Feature Ratings

Screen sharing
10
File transfer
9
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
9
Remote Active Directory® management
8
Centralized management dashboard
10
Session record
Not Rated
Annotations
8
Monitoring and Alerts
8
Multi-platform remote control
9