Make sure you are reading from the same sheet of music with...
Updated December 01, 2020

Make sure you are reading from the same sheet of music with...

Bob DeMaria | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • Very good at quickly traversing a call, both speed and with who is speaking.
  • Always on, no need to remember to add Chorus.
  • Great to see who was on the call, helps with finding the right call.
  • Biggest challenge - sorting & searching through the volumes of data recorded.
  • Better organization of what I am saving.. for future use.
  • Team organization.
  • My new SCs have a place to go to get up to speak more quickly.
  • Passing on information to Services, as we hand off closed opportunities.
  • Improvement of my current team on call performance.
Seems to integrate very well into what we already use, Salesforce and Outlook. I would like to see tighter ties into Salesforce, but that could be just how we have it implemented.
One of the ways I really like to use Chorus is to listen to Discovery calls that sales has had with the client before Sales Engineering gets involved, that way we can hear the clients requests first-hand!
I have only dealt directly with our Chorus rep, and he is been amazing. Even joining a Solution Engineering team call to review Chorus with my team after the sale was made!
It is great for reviewing calls that I was not part of, to help get a better understanding of what the customer wants. Also great in allowing me to 'visit' on calls to see how my team is doing, and create opportunities for improvement.


100 - Chorus is used by our entire sales force and our solution consulting organization. I also believe services uses Chorus as well.
2 - As far as I know only 2 people help support the Chorus implementation.
  • Reviewing past call that you were not part of, but need the information first hand.
  • Shadowing and training for new employees.
  • Training for existing employees, to improve how they conduct calls.
  • Great to share snippets on past customer calls.
  • Capture customer requests
I feel the automated fashion of the product allows us to take full advantage of Chorus. Always having access to past calls is huge!

Evaluating and Competitors

The basic functionality for sales.
Wouldn't change a thing, we are quite happy with Chorus. Implementation

It was very easy from the end user perspective.


Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Feel confident using
  • Over all UI was easy to use.
  • Sign up was simple for us.
  • Training was quick.
  • Sometimes difficult to find and create play lists.
Easy to use UI, low training curve. Support

I haven't set up any integrations, but my support may have.
Quick Resolution
Good followup
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
The Chrous rep has been very helpful.