Make sure you are reading from the same sheet of music with... Chorus.ai.
Updated December 01, 2020
Make sure you are reading from the same sheet of music with... Chorus.ai.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- Very good at quickly traversing a call, both speed and with who is speaking.
- Always on, no need to remember to add Chorus.
- Great to see who was on the call, helps with finding the right call.
- Biggest challenge - sorting & searching through the volumes of data recorded.
- Better organization of what I am saving.. for future use.
- Team organization.
- My new SCs have a place to go to get up to speak more quickly.
- Passing on information to Services, as we hand off closed opportunities.
- Improvement of my current team on call performance.
Seems to integrate very well into what we already use, Salesforce and Outlook. I would like to see tighter ties into Salesforce, but that could be just how we have it implemented.
One of the ways I really like to use Chorus is to listen to Discovery calls that sales has had with the client before Sales Engineering gets involved, that way we can hear the clients requests first-hand!
I have only dealt directly with our Chorus rep, and he is been amazing. Even joining a Solution Engineering team call to review Chorus with my team after the sale was made!
Using Chorus.ai
100 - Chorus is used by our entire sales force and our solution consulting organization. I also believe services uses Chorus as well.
2 - As far as I know only 2 people help support the Chorus implementation.
- Reviewing past call that you were not part of, but need the information first hand.
- Shadowing and training for new employees.
- Training for existing employees, to improve how they conduct calls.
- Great to share snippets on past customer calls.
- Capture customer requests
Evaluating Chorus.ai and Competitors
The basic functionality for sales.
Wouldn't change a thing, we are quite happy with Chorus.
Chorus.ai Implementation
Using Chorus.ai
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Over all UI was easy to use.
- Sign up was simple for us.
- Training was quick.
- Sometimes difficult to find and create play lists.
Chorus.ai Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |