Today, companies are looking for a CRM that is meeting all of their needs, not just part of them and then needing to supplement the software with maybe a detailed spreadsheet or [something] that is not very user-friendly, even if it technically does the job. When I was hired at Briostack, they were using Salesforce
. Which has many great things about it. In my experience, it was better than AS/400 for example. Sales and Client Services are the main departments using the CRM. At least with me personally, I found it difficult to track project completion and had a spreadsheet to supplement what I personally was not getting out of Salesforce
. I know that there were other areas that motivated the company to look for an alternative, and at the time decisions were being made to go with ChurnZero (CZ), I was very skeptical it would be better than Salesforce
combined with my spreadsheet. I was surprised that instead, CZ significantly exceeded my expectations. Not only just with easier project tracking and what my spreadsheet provided to supplement but so much more was introduced that proved to be a more comprehensive solution!