TrustRadius
Excellent Tool and Brilliant Service
https://www.trustradius.com/customer-successChurnZeroUnspecified9.177101
Louise Cunningham profile photo
February 11, 2019

Excellent Tool and Brilliant Service

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

Used by our Success team, Churn Zero allows us to identify growth and churn risks with the use of real-time data. It allows us to understand how individual users are engaging with the product and gain insights into the whole user base, not just the contacts we have the best relationships with. We were working blind before, talking to those who were shouting loudest and not always knowing about those who were quietly struggling.
  • Customer Service.
  • Pulls together insights from different places into one.
  • Account health scores.
  • Inability to CC multiple individuals on one email.
  • For journeys and plays, you need to have created the segments first, it would be a little easier if you could just add the criteria to the play itself rather than having separate segments.
  • Allowing us to talk to who we need to when we need to.
  • An easier way to manage NPS.
If you want to bring data from a CRM, SAAS product and helpdesk together to get an overall view of what your clients are doing, it's a great tool!

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
7
Automated workflow
9
Internal collaboration
2
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
9
Dashboards
9
Role-based user permissions
10
API
10
Integration with Salesforce.com
Not Rated