Excellent Tool and Brilliant Servicehttps://www.trustradius.com/customer-successChurnZeroUnspecified9.1771012019-02-11T16:20:52.071Z
February 11, 2019
Excellent Tool and Brilliant Service
Score 10 out of 101
Overall Satisfaction with ChurnZero
Used by our Success team, Churn Zero allows us to identify growth and churn risks with the use of real-time data. It allows us to understand how individual users are engaging with the product and gain insights into the whole user base, not just the contacts we have the best relationships with. We were working blind before, talking to those who were shouting loudest and not always knowing about those who were quietly struggling.
- Customer Service.
- Pulls together insights from different places into one.
- Account health scores.
- Inability to CC multiple individuals on one email.
- For journeys and plays, you need to have created the segments first, it would be a little easier if you could just add the criteria to the play itself rather than having separate segments.
- Allowing us to talk to who we need to when we need to.
- An easier way to manage NPS.